About this role
Veteran s Connection Hub Coordinator
The Veteran s Connection Hub Coordinator reports directly to the Executive Director at the designated U.S.VETS site. With supervision, the Veterans Connection Hub Coordinator (VCHC) is responsible for the d aily operations of the U.S.VETS Veterans Connection Hub, the organization’s integrated access point for prevention, outreach, and connection to comprehensive services.
FLSA Classification: Non- Exempt
Responsibilities
Direct Services & Veteran Engagement
- Greets, screens, and engages veterans seeking services through walk-ins, phone inquiries, and community referrals.
- Conducts initial assessments and prevention screenings using U.S.VETS-approved tools.
- Provides warm handoffs to internal programs such as Master Leasing, SSVF, GPD Aftercare, Women Vets on Point, Outside the Wire, Suicide Prevention, Workforce Development, and Housing Navigation.
- Schedules appointments, follow-ups, and direct connections to community partners for housing, benefits, legal services, medical/behavioral health care, employment, and supportive resources.
- Maintains a welcoming, nonjudgmental, trauma-informed environment for all veterans.
Hub Operations & Coordination
- Oversees daily operations of the Veterans Connection Hub, ensuring smooth intake flow and positive customer experience.
- Triages veteran needs and prioritizes urgent cases such as imminent risk of homelessness, crisis situations, or safety concerns.
- Coordinates the service desk, tracking both scheduled and unscheduled visits.
- Maintains the Hub calendar, partner appointments, and space-sharing arrangements for co-located service providers.
- In collaboration with supervisor, facilitates partnership MOU’s, agreements, and/or contracts.
- Assists with coordinating volunteer activities & potential volunteer projects
- Assists with event planning for annual and other periodic events for donors, partners, clients, and staff
- Coordinates shipping and post office mailings and tracks receipt of products and donations
- Monitors inventory and ensures availability of basic needs and other supplies
- Monitors and maintains supply inventory, coordinates approved purchases, submits purchase orders, allocates expenses, and monitors vendor balances
- Coordinates with program staff to submit requests for supportive service funds to meet client needs
- Assists with accounting functions and coordinates with National Accounts Payable to ensure all deposits and expenses are documented, coded, and submitted timely
Community Partnerships & Collaboration
- Serves as a liaison with local VA partners, colleges, community agencies, and veteran service organizations.
- Organizes regular partner days, resource events, and outreach activities that enhance access to services.
- Builds and maintains strong collaborations that support prevention.
Data Management & Compliance
- Tracks outcomes, daily traffic, and performance indicators for reporting requirements.
- Ensures compliance with U.S.VETS policies, federal/state/local regulations, and funder standards.
- Maintains the central databases of client and program information through Microsoft Excel, HMIS, My Case Records, and QuickBooks ensuring compliance with grant and funder requirements
- Ensures annual hub inspections are conducted and licenses renewed as applicable.
- Assists in maintaining and compiling data for grant applications, reports, budget tracking, and billings
Teamwork & Organizational Support
- Participates in site-wide meetings, trainings, and cross-functional case conferences.
- Contributes to a collaborative culture that supports U.S.VETS core values.
- Assists with program audits, quality assurance, and continuous improvement efforts.
- Supports special projects, events, and community engagement efforts as assigned
- Performs other duties as required
Qualifications
Requirements
- Bachelor’s degree in social services or other related field required
- Experience working with veteran population preferred
- Ability to work effectively with a diverse group of clients, staff, and community members
- Excellent written and oral communication skills
- Leadership and conflict management skills
- Demonstration of personal and financial integrity in the workplace
- Ability to take direction, work independently with minimal oversight, and to work within a team
- Computer proficient in Microsoft Office tools and other databases
- Proficient in data entry, analyzing and assessing data to identify trends
- Ability to lift 50 lbs.
- Valid driver’s license required. Must meet company insurance requirements and complete a provided driver training course