About this role
Exciting Remote Opportunity! We're Hiring a Patient Care & Intake Specialist!
Are you an empathetic, bilingual patient care professional with direct experience using Vagaro? We are seeking a full-time Patient Care & Intake Specialist based in LATAM to manage patient communication, appointment scheduling, and CRM workflows for a premier, fast-growing US medical aesthetics practice!
IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. ️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.
Job Details at a Glance
- Job Title: Patient Care & Intake Specialist
- Job ID: TORBEN1RH
- Industry: Medical Aesthetics / Health & Wellness
- Location: LATAM (Bilingual English & Spanish required)
- Job Status: Full Time
- Work Schedule: Friday to Sunday 7:00am to 6:00pm Eastern Time
- Salary: $8 – $10 per hour
- Target Start Date: ASAP
About the Client
Our client is a premier, fast-growing aesthetics practice operating seven days a week, dedicated to delivering high-quality patient care and results-driven treatments across a comprehensive range of aesthetic services. To maintain high standards of care and ensure seamless patient communication, they are expanding their remote operations to streamline daily administrative and front-desk workflows.
About the Role
As the Patient Care & Intake Specialist, you will serve as the primary operational and communication support for the clinic during working hours. You will manage appointment schedules via Vagaro, handle high-volume inbound inquiries, assist lost patients with directions, answer pre- and post-procedure questions, and qualify inquiries so the lead practitioner can focus entirely on patient treatments.
Key Responsibilities
- Appointment & Rescheduling Management: Schedule, adjust, and manage appointment modifications and package redemptions directly within Vagaro.
- Inbound Call & Lead Handling: Answer high-volume inbound calls in both English and Spanish with a warm, professional, and empathetic tone.
- ️ Patient Navigation & Wayfinding: Guide arriving or lost patients with real-time driving and parking directions using clinic route guides and walk-through videos.
- 喙 Patient Education & Support: Review procedural documentation to answer routine pre- and post-treatment care questions confidently.
- ️ Promotional Guidance: Understand active promotional packages, pricing, and treatment details to inform new and returning callers.
- Triage & System Maintenance: Qualify patient inquiries to handle routine items independently (minimizing escalations to leadership) and maintain precise CRM records.
✅ Qualifications & Skills
⭐ Non-Negotiable Requirements:
- Vagaro Expertise: Direct, hands-on experience using Vagaro CRM/scheduling software is required.
- Bilingual Fluency: Fully bilingual in written and spoken English and Spanish.
- Communication Skills: Exceptional phone etiquette, strong active listening, and an empathetic speaking voice under high call volume.
- Spatial & Directional Comprehension: Strong ability to understand maps and guide callers through real-time navigation.
Preferred Qualifications:
- Previous experience in medical aesthetics, dermatology, plastic surgery, or a clinical spa environment.
Submit your application today and take the first step toward your next great opportunity!
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