About this role
Exciting Remote Opportunity! We're Hiring an Operations Executive Assistant!
Are you an organized, tech-savvy operations professional with strong customer-facing polish and sales aptitude? We are seeking a full-time Operations Executive Assistant based in LATAM or South Africa to serve as the remote right-hand administrative partner for a premier residential tile and grout restoration business located north of Atlanta, Georgia!
IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. ️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.
Job Details at a Glance
- Job Title: Operations Executive Assistant
- Job ID: NICGOL1EA
- Industry: Residential Specialty Contracting / Property Maintenance
- Location: LATAM / South Africa
- Job Status: Full Time
- Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM / 9:00 AM to 6:00 PM (Eastern Time) (Occasional assistance outside work hours required)
- Salary: $2,000 – $2,500 USD / month
- Target Start Date: ASAP
About the Client
Our client is a premier, family-owned tile and grout restoration company operating under a national franchise north of Atlanta, Georgia. Specializing in residential steam cleaning, sealing, re-caulking, tile/grout repair, and select installation services, the company has built a strong local reputation. As their first international remote hire, you will take true operational ownership of administrative, dispatching, sales follow-up, and marketing functions.
About the Role
You will serve as the central administrative hub connecting business owners, field technicians, and clients. You will manage daily customer communications, dispatch service technicians, drive sales follow-ups on pending proposals, maintain social media marketing, and leverage AI tools (ChatGPT, Claude, Gemini) to automate daily operational workflows.
Key Responsibilities
- Executive & Administrative Support: Manage internal scheduling, document SOPs, assist with light bookkeeping/invoicing (AP/AR), and use AI tools to build dashboards and streamline processes.
- Dispatch & Field Team Coordination: Schedule service calls and estimates based on technician location/skills, send clear job details to field crews, monitor schedule progress, and update clients on arrival times.
- Client Relations & Sales Coordination: Handle inbound customer inquiries, persistently follow up on pending proposals, address client objections to close jobs, and request post-service reviews and referrals.
- Marketing & Content Management: Maintain Facebook, Instagram, and Google Business Profiles with visual before-and-after content collected from field teams, and execute targeted email marketing campaigns.
✅ Qualifications & Experience
⭐ Non-Negotiable Requirements:
- Experience: 2+ years as an Executive Assistant, Operations Assistant, or Customer Service Manager (preferably within home services or field services).
- Communication: Exceptional, near-native written and spoken English with polished client-facing communication.
- Sales Aptitude: High comfort level reviewing quotes, engaging homeowners, addressing objections, and closing sales.
- Tech & AI Savviness: Active daily user of AI engines (ChatGPT, Claude, Gemini) and productivity tools to build efficiencies.
- High Ownership: Proactive critical thinker able to direct field personnel and manage priorities independently.
Preferred / Nice-to-Haves:
- Hands-on experience with field-service software (Housecall Pro, Jobber, ServiceTitan).
- Familiarity with Canva or basic digital design tools.
- Basic bookkeeping experience or QuickBooks familiarity.
Submit your application today and take the first step toward your next great opportunity!
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