About this role
We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
- Bachelor's Degree (Four-year college course).
- Customer Service Intermediate Certification which includes Communication Strategies and Customer Relationship Management.
- Minimum of 2 years work experience.
- Excellent Verbal and Written Communication Skills.
- Ability to remain professional and courteous with customer at all times.
- Must be available to work at night, holidays and weekends.
- Maintains high degree of professionalism and confidentiality.
- Ability to multi-task, prioritize and manage time effectively.
- Interpersonal skills - Able to work independently and as a team member.
- Keen attention to details.