Senior Claims Adjuster – Cross Border, Hospitality and Retail Claims

We are seeking an experienced Senior Claims Adjuster – Cross Border, Hospitality & Retail Claims to join our growing team in Canada. This position offers flexible work arrangements, including remote, hybrid, or in-office options.

The successful candidate will be responsible for handling a portfolio of complex casualty and commercial general liability (CGL) claims across Canada, with a focus on hospitality and retail-related exposures. This includes investigating, evaluating, negotiating, and resolving claims involving bodily injury, business interruption, foodborne illness, slip-and-fall incidents, and other casualty matters. The role requires strong analytical, negotiation, and customer service skills, as well as the ability to manage multiple files efficiently while delivering exceptional client service.

Salary Range: $75,000 - $90,000 annually

- 3-5 years of experience handling casualty, commercial general liability (CGL), bodily injury, or business interruption claims.
- Experience managing hospitality, retail, premises liability, foodborne illness, slip-and-fall, or other casualty-related claims is highly preferred.
- Strong understanding of claims investigation, coverage analysis, liability assessment, and settlement negotiation.
- Experience handling cross-border claims and litigation management is considered an asset.
- Post-secondary education in Insurance, Risk Management, Business, or a related field is preferred.
- CIP designation (or actively working toward completion) is preferred.
- Independent Adjuster License with the ability to maintain licensing in the home province; multiple provincial licenses are considered an asset.
- Strong knowledge of Microsoft Office 365 and claims management systems.
- Excellent written and verbal communication skills.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to manage a high-volume caseload while maintaining attention to detail and service excellence.
- Commitment to continuing education and professional development.

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