Creative/Design Account Manager

We are looking for a Creative/Design Account Manager who is passionate about branding and package design and wants to work collaboratively in a client-focused environment. This role will manage the needs, expectations and daily communication with external customers while guiding projects through our internal creative process.

This is a role based in Japan with requirement to work onsite in Tokyo.

Key Responsibilities

- Service clients by receiving and aligning to creative briefs, attending kickoff meetings, understanding the scope of the work and effectively communicate to the team and managing customer expectations
- Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope
- Lead all projects from beginning to end including design briefing, scheduling, and appropriately using our project management/workflow tools
- Support in identifying opportunities to expand our services with our current clients
- Lead and document status meetings, including ensuring everyone is clear on what their role is and hold them accountable
- Provide quality checks on all design work to ensure customer brief/expectations are met and ensure we maintain a high standard in error free artwork
- Co-manage project kick-offs, brainstorming sessions, and client meetings, ensuring a clear understanding of the project and the objectives between involved team members
- Oversee capacity needs to help identify resources required and escalate when needed
- Develop and maintain a positive relationship with your creative and production colleagues
- Responsible for reporting productivity and profitability on the business
- Provide relevant and appropriate administrative needs required for the work

Requirements

- Minimum 3-5 years of experience in Creative Design, Account Management, Client Servicing, or a similar role
- Has an understanding of account specific financials: Creating estimates, receiving and managing PO processes, applying costs and invoicing
- Competent user of: Outlook, Word, Excel, Adobe Acrobat, bespoke Trident systems and where necessary client specific systems
- Able to brief designers, manage scheduling, and appropriately using our project management/workflow tools
- Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope
- A strong understanding of consumer brands and branding
- Excellent communication and presentation skills, with the ability and confidence to share your thoughtful design perspective
- Is able to work in a flexible and dynamic work environment, working towards fast moving deadlines
- Strong overall project management skills, including experience working within a workflow and KPI management
- General knowledge of Adobe Creative Suite and other applicable creative programs
- Is commercially astute and able to identify growth opportunities
- Able to lead projects end to end with positive results and outcomes
- Has the desire to upskill and takes a proactive role in their development
- A cursory understanding of the post design/production process

Language Requirements

- Business-level Japanese and English proficiency, both written and spoken.
- Ability to communicate effectively with local and international stakeholders.