About this role
At Squaretalk, we are looking for a Backoffice and Client Support Specialist to join our team - someone who enjoys finding and presenting solutions to clients and is excited by new technologies. The role involves procuring and configuring phone numbers for clients within a VoIP system. It requires technical proficiency, strong attention to detail and effective communication.
Requirements
Key Responsibilities
- Procure and configure phone numbers for clients.
- Maintain and organize phone-number-related information and documentation.
- Ensure the accuracy of phone-number configurations and data entries.
- Troubleshoot issues related to phone-number configuration and activation.
- Communicate clearly with internal teams and clients.
- Collaborate with network engineers, software developers and Customer Success teams to resolve technical or operational issues.
- Use Excel to manage, store and organize operational data.
- Manage inventory of phone numbers.
Requirements
- Full professional proficiency in English, proficiency in Hebrew would be considered an advantage.
- Strong proficiency in Excel, as it is the primary tool used for managing and organizing data in this back-office role.
- Strong attention to detail and a commitment to maintaining accurate information.
- Ability to investigate and resolve configuration or operational issues.
- Ability to collaborate effectively with different internal departments.
- Interest in telecommunications, VoIP systems and new technologies.
- Excellent written communication skills.
- Previous experience with telecommunications, VoIP operations, technical support or back-office operations is an advantage.
Benefits
- Working days Sunday - Thursday
- Competitive salary and bonus system
- Comprehensive health insurance package, including dental and optical care, as well as hospital and pregnancy care.
- Co-financed MultiSport card to support your health and fitness.
- Monthly food vouchers
- Flexible hybrid working model, enabling you to balance work and personal life.