Area Supervisor

Position Overview:

- Provides leadership, technical and operational expertise and is the champion for safe, best in class service that creates customer satisfaction and company value.

- Responsibilities/Job Duties:

- Champions health, safety, environmental and service policies, standards and process improvement.

- Responsible for the value creation and profitability of assigned area

- Ensures that equipment is clean and maintained is excellent working condition.

- Empowered to frequently represent Estis to customers, providing technical/operation expertise in response to customer inquiries

- Efficiently deploys equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources

- Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified geographical area

- Provides leadership and communication of company practices

- Coordinates deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area

- Measures and communicates teams performance against all set Metrics, develops plans for improvement where warranted

- Compiles and conveys job-specific information to Field Service Technicians, other Managers and/or departments within the company

- Coordinates work with others to minimize equipment downtime and most effectively utilize resources

- Evaluates direct reports and makes recommendations for Technical and soft skills training

- Implements, manages and communicates performance measures for area for responsibility.

- Accountable for implementation and execution of budget, and Operational Standards and Processes

- Participates in management reviews of measures with team, develops and executes action plans for improvement

- Must be able to work with the team in developing improved work processes for the department

- Performs other duties as assigned

Qualifications:

- Exhibit strong customer service, interpersonal, coaching and leadership skills

- Proficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills

- Strong organizational, planning and scheduling, process management and negotiation skills

- Strong analytical abilities, mechanical aptitude combined and problem solving skills

- Strong Writing skills with technical subject matter and oral communication skills

- High school diploma or experience equivalent

- Specific industry knowledge and job experience

- Planning & Scheduling experience preferred

- 3+ years of experience in customer relations

- 7+ years of required technical experience

- 3+ years of supervisory experience

- Valid Drivers License with satisfactory driving record

Physical Requirements:

- Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily

- Ability to lift up to 80 pounds

- Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents

- Ability to communicate verbally using a telephone

Working Conditions

- Ability to work under pressure

- Willingness to travel extensively driving a company vehicle

- Subject to outdoor environment with adjusting temperatures and climate

Qualifications

Required Experience:
- Minimum of 3 years of experience in a supervisory role.
- Proven track record of managing teams and driving operational efficiency.
- Experience in inventory management and control.
- Demonstrated ability to meet sales targets and improve customer satisfaction.

Required Skills and Abilities:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving skills and ability to handle challenging situations effectively.
- Ability to multitask and prioritize in a fast-paced environment.