Residential Conveyancing New Business Executive

A fantastic opportunity has arisen to join our Residential Conveyancing team as a Residential Conveyancing New Business Executive.

We have one of the largest residential conveyancing teams in the Midlands and Yorkshire and are renowned for our excellent customer care and commitment to delivering outstanding client service.

We are currently investing heavily in the future growth of our Residential Conveyancing service, with a renewed focus on client experience, enquiry conversion, referral relationships and business development.

This newly created role will play a vital part in that growth strategy and would be ideal for someone who genuinely enjoys speaking to people, building relationships and converting opportunities into new business. You will be the first person many prospective clients interact with. First impressions count, and we are looking for someone who can provide an exceptional client experience from the very first conversation.

Working closely with our Residential Conveyancing, Business Development and Marketing teams, you will be responsible for handling inbound enquiries, discussing quotations, following up prospective clients and helping convert opportunities into instructions.
This is an exciting opportunity to join a growing team in a role where your contribution can have a direct impact on departmental growth and success.

Key Responsibilities

- Act as the first point of contact for prospective Residential Conveyancing clients.
- Handle inbound telephone, website and email enquiries.
- Build rapport and establish strong relationships with prospective clients.
- Understand client requirements, timescales and circumstances.
- Provide Residential Conveyancing quotations.
- Clearly explain Flint Bishop's service offering and value proposition.
- Follow the firm's Residential Conveyancing enquiry handling and conversion process.
- Conduct structured follow-up activity on all enquiries.
- Answer client questions and address objections confidently and professionally.
- Work proactively to convert enquiries into instructions.
- Record and maintain accurate information within firm systems.
- Capture reasons for non-instruction and assist with conversion reporting.
- Work closely with Residential Conveyancing, Business Development and Marketing teams.
- Support the development of referral relationships and new business initiatives.
- Maintain high standards of client service at all times.
- Ensure compliance with GDPR and firm procedures.

Skills, Knowledge and Expertise

You will:
- Have excellent customer service skills and enjoy speaking with people.
- Be a confident and effective communicator.
- Have exceptional listening and questioning skills.
- Be able to build rapport quickly and professionally.
- Have experience handling enquiries, quotations or warm leads.
- Be comfortable discussing fees and services with prospective clients.
- Have experience converting opportunities into new business.
- Be highly organised and able to manage multiple enquiries effectively.
- Be proactive, enthusiastic and results focused.
- Work well as part of a team and thrive in a busy environment.
- Be computer and IT literate.
Desirable:
- Experience within a Residential Conveyancing environment.
- Previous experience working within an estate agency.
- Property-related experience.
- Experience in a client relationship, sales or business development role.
- Knowledge of the home-moving process.

Benefits

- Competitive salary
- Great working environment
- Career development opportunities
- 25 days holiday plus bank holidays
- Options to buy & sell 1 week's holiday
- 1 week's holiday carry over
- Extra day off for your birthday
- Staff card discount scheme for local shops
- Social days and evenings on the firm
- Staff discounts on legal services