About this role
- Respond to customer inquiries via phone, email, and in-person regarding technical problems with their computer.
- Diagnose and resolve technical problems, including hardware and software issues.
- Install, configure, and upgrade computer hardware and software systems.
- Provide technical support and training to customers on the use of computer software and hardware.
- Document all technical support issues and solutions in a ticketing system for tracking purposes.
- Stay up-to-date with the latest industry developments and technologies.
- Performs other duties as assigned.