About this role
Housing Administrative Services & Student Support
- Coordinate incoming housing contracts and maintain accurate housing records.
- Manage room assignments and room changes in the housing system in coordination with Housing and Community Standards leadership.
- Process student meal plan changes and maintain related records.
- Assist students with the online housing system and troubleshoot routine portal or record issues.
- Enter, review, and verify student housing-related charges in the billing software system.
- Support occupancy management, assignment reporting, contract administration, and other housing operational processes.
- Respond to student, parent, staff, and campus partner inquiries and provide accurate information regarding departmental processes, policies, and procedures.
Budget, Payroll, Purchasing & Office Administration
- Submit EPAFs and other personnel actions in the payroll system and prepare, review, and verify personnel documentation.
- Complete and track requisitions for departmental purchases, travel requisitions, official function paperwork, and related administrative documentation.
- Order and maintain office supplies and support departmental purchasing processes.
- Maintain accurate, current, organized, and confidential departmental, personnel, housing, and operational records.
- Prepare departmental correspondence, reports, documentation, and responses to written inquiries.
- Coordinate daily administrative functions and provide comprehensive administrative support to Housing and Community Standards leadership.
Supervision & Staff Development
- Directly supervise assigned graduate assistants and student workers, including selection, onboarding, training, scheduling, delegation of responsibilities, performance feedback, and accountability.
- Establish clear expectations and work priorities for supervised staff and monitor completion and quality of assigned administrative and operational responsibilities.
- Provide ongoing coaching, development, and support to graduate assistants and student employees.
- Collaborate with Hall Directors, Resident Assistants, and other Housing and Community Standards staff to support departmental operations and student needs.
Housing Data Analysis & Operational Effectiveness
- Collect, compile, validate, analyze, and interpret housing, occupancy, assignment, contract, billing, meal plan, operational, and other departmental data to support decision- making.
- Conduct special studies, trend analyses, comparative reviews, and other research related to housing operations, utilization, service delivery, and departmental priorities.
- Prepare reports, summaries, statistics, dashboards, and other analytical materials that clearly communicate findings, trends, risks, and opportunities.
- Develop, maintain, and quality-check key departmental data sets used for internal and institutional reporting.
- Track housing operational activity and assist leadership in evaluating the effectiveness of housing programs, services, and practices.
Policy, Systems & Process Improvement
- Review housing policies, procedures, administrative practices, and operational processes for effectiveness, efficiency, consistency, and alignment with institutional requirements.
- Interpret departmental and institutional administrative procedures to support consistent application and accurate communication.
- Recommend process and system improvements and assist with implementation, testing, documentation, and evaluation of changes.
- Assist with housing software system administration and data integrity by monitoring records, identifying discrepancies, and supporting consistent system practices.
- Support implementation and communication of revised systems, policies, procedures, and processes.
Duty, Emergency Response & Departmental Leadership
- Participate in the professional staff duty rotation, including evening, overnight, weekend, and holiday coverage as scheduled.
- Respond to student concerns, facilities issues, conduct matters, crises, and other housing emergencies while on duty, following departmental and University protocols.
- Provide guidance and support to Hall Directors, Resident Assistants, and student staff during duty-related incidents and escalate matters to appropriate University personnel when necessary.
- Assist with residence hall openings, closings, move-in, move-out, training, recruitment, special events, and other major departmental operations as assigned.
- Serve as a representative of the department, division, and University and provide professional, responsive customer service.
- Assist with meetings, workshops, special projects, implementation efforts, and departmental initiatives as assigned.
- Perform other duties as assigned or deemed necessary.