Technology Vendor Manager - Software

Looking to join a team in Technology that is dynamic, fast paced and forward looking? American Express is continuing to grow its Technology Vendor Management (TVM) team and capabilities to ensure our most critical third-party relationships deliver optimal value, resilience, and risk management at enterprise scale.

This Phoenix based role will be responsible for the ongoing governance and oversight of strategic third parties covering a broad spectrum of Software.
We are looking for a candidate with a strong background in negotiations, vendor management or third-party risk management (specifically focused on technology) to develop effective strategies to engage with external software vendors with the objective of achieving optimal performance and value.

The role operates as a key relationship and decision-lead position, partnering closely with Engineering, Global Supply Management (Procurement), General Counsel Office (Legal), and Technology delivery teams. The successful candidate will help develop negotiation strategies, team with internal business partners to negotiate contracts, partner with individual business units to develop a demand forecast, manage vendor performance, and drive cost optimization while maintaining strong vendor relationships.

Minimum Qualifications
• 5-8 years of experience managing enterprise-scale Software vendor engagements, including RFPs, contract negotiations, and ongoing vendor governance.
• Demonstrated experience negotiating, developing, and administering enterprise-wide Software licensing agreements and models (SaaS, subscription, perpetual) with major key Software vendors.
• Proven ability to structure and manage contracts, renewals, and compliance obligations.
• Strong track record of building trusted relationships and influencing senior leaders.
• Understanding of Software development processes and technologies, coupled with insight into the Software vendor landscape and competitive dynamics.
• Ability to work effectively in a hybrid environment (3 days per week in office).
• Strong interpersonal skills.

Preferred Qualifications
• Program or portfolio management experience supporting large-scale technology initiatives.
• Experience negotiating AI terms and conditions (machine learning, generative, agentic, deterministic, etc.)
• Strong stakeholder leadership and influence skills, including the ability to challenge the status quo while maintaining productive partnerships.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.