Manager - Ops Risk Management

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

The objective of the   GRC   Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

GRC   is looking for a   Manager   of   Issues, Events & Remediation   focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Minimum Qualifications:

- 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
- Excellent project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred   Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.

Experience in at least one of the following:

- Scoping, prioritizing, and supporting remediation of operational and compliance related issues, operational risk events and remediations
- Managing investigation of and conducting root cause analysis to address repeated operational risk issue and event types
- Overseeing the   remediation process for operational risk issues and events
- Reviewing documentation and maintaining records of operational risk issues, events and remediations to ensure transparency and accountability
- Overseeing the issue, event and remediation resolution processes, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
- Experience in financial services industry.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.