About this role
Job Responsibilities
- Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.
- Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints.
- Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume.
- Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments.
- Enforce baseline security policies (disk encryption, OS patching, screensaver lock) in partnership with others on the IT Team.
- Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides.
Experience & Education
- Bachelor’s in Computer Science, Information Technology, or a related field
- 3+ years of experience in an IT support role
Qualifications
- Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
- Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration.
- Experience with or strong working knowledge of a major MDM platform.
- Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail.
- Ability to prioritize and manage multiple projects in a rapidly changing work environment.
- Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality.
Nice to Haves
- Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation.
- Kandji / Iru / MS Intune experience
- Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. — who require elevated permissions, specialized software, and flexible endpoint configurations