About this role
We are looking to hire a registered Clinical Advisor (nurses, pharmacists, paramedics) to provide expert clinical guidance to patients via our digital telehealth platform. You will have a high level of clinical ownership and accountability and will report to the Clinical Team Lead.
This is an ideal role for someone who wants to challenge themselves in a fast-paced digital healthcare environment and manage high-volume virtual consultations across multiple treatment pathways in order to deliver safe, efficient, and high-quality patient care at scale. If you like delivering high-quality digital care while balancing clinical safety, efficiency, and patient experience, this role is for you!
What you'll be doing
- Deliver high-quality virtual consultations via live messaging and phone calls, providing evidence-based guidance for weight loss, hair loss, and erectile dysfunction treatments
- Apply clinical expertise to ensure patient safety while efficiently managing a high volume of consultations
- Maintain exceptional standards of patient care while meeting service level agreements and efficiency targets
- Balance efficiency with quality care across multiple patient interactions without compromising clinical standards
- Communicate with empathy to support patients through challenging treatment experiences
- Adapt quickly to new systems, processes, and clinical protocols in a fast-paced digital environment
- Able to work independently with strong self-management, prioritisation, and resilience in a demanding role
What we need from you
- Current registration as a healthcare professional (nursing, pharmacy, dietetics, or related field)
- Minimum 2 years of patient-facing healthcare experience.
- Experience in telemedicine, digital healthcare, or remote patient consultations.
- Experience performing patient assessments or triage
- Strong digital literacy and comfort with healthcare technology platforms
- Proven ability to manage high volumes of patient interactions whilst maintaining quality care
- Knowledge of weight management and/or men's health conditions
- Experience with patient prioritisation and efficient workflow management
Availability & Shift Requirements:
- Hours: Ability to commit to a minimum of 30 hours per week (ideally 37.5 hours / full time), on a permanent basis.
- Days: Must be available to work every Saturday, alongside other weekdays specified in your chosen pattern (excluding Thursdays).
- Flexibility: Flexibility to accommodate either an 8:00 AM start or a 10:00 PM finish on any/all of your scheduled working days.
What we offer
- Private medical insurance
- Gym & wellness benefit with Wellhub
- Hybrid role based in London Bridge 2 or 3 days a week
- Lunch once a week
- Cycle to work scheme
- Electric car scheme
- 25 days holidays and generous parental leave & flexible working policies
Our interview process
- Initial screening call with our Clinical Recruiter
- First interview with Clinical Team Lead
- Case Study
- Final stage with Head of Clinical Operations