Desktop Support I

ECAM is looking for talented individuals like you! Be the next Desktop Support I .

Entry-Level IT position under the Service Desk team. The role is responsible in providing basic technical support for hardware and software, application , and technical troubleshooting to internal employees. The role also requires participation in incident management during business outages as the leg and hand support onsite. Ensure that all level 1 tickets are handled in accordance with the SLA and standards.

The role is 24 x 7 shifting schedule and supports administrative and documentation tasks for IT
communications, advisories, asset management and any break/fix related concerns for endpoint.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

Basic Hardware and Software Troubleshooting and Maintenance

- Setup, configure and deploy workstation computers and laptops in compliance with the enterprise

- standards.

- Coordinates and escalates to Senior Service Desk Engineers, Infrastructure and Vendors in

- troubleshooting and issues impacting the end users.

- Re-imaging of desktops and laptops and ensure that it follows
the company standards for computer

- lockdown, security policies and hardening requirement .

- Conducts hardware and/or software maintenance checklist activities.

- Provides direct technical support to customers and follow the escalation matrix if needed.

- Troubleshoot and find work-around for immediate customer issues.

Asset Management and Inventory

- Facilitates the tasks in the IT Asset Management Lifecycle which includes but not limited to receiving,

- storing, transferring, repairing, borrowing and disposing of IT equipment and peripherals.

- Ensure that IT inventory is up to date.

Incident Management

- Assist in troubleshooting critical incidents and business outage . Act as the leg and hand support
onsite.

Qualifications:

- College Graduates of Bachelor’s Degree in any of the following courses – Information Technology, Systems, Computer, Engineering, Business or related disciplines – or a combination of education, training, and experience deemed equivalent.

- Professional Technology Certifications are preferred but not required .

- Fresh Graduate or those with 0 to 2 years of working experience in similar technology role.

- Basic Knowledge on PC hardware component and troubleshooting.

- Familiarity with device operating systems – Windows, Linux

- Familiarity with Microsoft Office applications, o365 and other similar applications.

- Familiarity with CCTV with IP Cameras and NVRs troubleshooting experience is an advantage

- Ability to read and interpret documents such as procedure manuals. Ability to identify and solve basic problems. Able to work in a team environment.

- Computer savvy and shows keen interest in learning new technologies in a fast-paced working
environment.

- Able to solve basic problems and interpret instructions furnished in written, oral, diagram or schedule
form. Customer service experience needed

Why join   ECAM ?

At   ECAM , we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.