FRONT DESK CLERK FT

SUMMARY:

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.

ESSENTIAL RESPONSIBILITIES:

- Assists guest with the check-in process at the hotel in a courteous and polite manner.

- Answer guest questions regarding Hotel and property facilities, events and ensure that adequate information is given.

- Assist guest with checkout at the end of their stay in an efficient and timely manner.

- Handles guest complaints in a polite, courteous and effective manner.

- Ensures that the check-in and checkout process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the companys assets.

- Other duties assigned.

Qualifications

QUALIFICATIONS :

- High school diploma or GED required.

- All applicants must be at least 18 years of age

- Must be able to speak, read and write the English language.

- Basic computer skills in Microsoft, Word, Excel, Access, and PowerPoint.

- Strong Attention to detail, accuracy, and professionalism

- Excellent interpersonal, written and oral communication skills

- Obtain active Gaming license

- Must be willing to work weekends, holidays and any shift.

LICENSES/CERTIFICATIONS/OTHER

- Must be able to pass background check and receive a gaming license from the Robinson Rancheria Gaming Commission as required to work in gaming operations.

- Must pass an annual Title 31 exam.

AMERICAN INDIAN PREFERENCE
Robinson Rancheria Resort & Casino is a Native American Indian enterprise. In compliance with Title VII of the Civil Rights Act, preference for employment opportunities will be given to qualified tribal members of Robinson Rancheria.