Sales Support Executive

The following is a detailed, but not exhaustive, listing of the hands-on tasks you will undertake in the role:

Key Responsibilities

- Provide comprehensive sales operations and internal support to ensure smooth and efficient sales processes.
- Manage contract control, approval processes, and payout validation, ensuring compliance and maintain healthy Gross Profit (GP) performance.
- Support sales process and system improvement initiatives, including implementation, enhancement, and adoption of business systems.
- Maintain accurate sales data and records to ensure data integrity and effective sales operations.
- Provide timely and accurate sales reports, analysis, and business insights to support management decision-making and sales performance monitoring.
- Act as a key internal coordination point between Sales, Finance, Operations, IT, and other stakeholders on sales-related matters.
- Identify and implement opportunities for process improvement, operational efficiency, and better sales controls.
- Provide essential operational and administrative support to the sales team to facilitate effective business execution.
- Education: Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Administration, Finance, Accounting, Management, Sales, Operations, or equivalent.
- Experience: At least 2 Year(s) of working experience in sales support, sales operations, business operations, commercial administration, reporting, or a related field is preferred.

Qualifications

- Knowledge and Hard Skills:
Strong interest in sales operations, business processes, commercial administration, and data management.
- Good understanding of sales processes, preferably within a commercial, distribution, retail, or related business environment.
- Strong analytical and problem-solving skills with the ability to interpret data and identify trends, discrepancies, and business opportunities.
- Excellent attention to detail with a high level of accuracy in handling contracts, sales data, reports, and commercial information.
- Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
- Good communication and interpersonal skills, with the ability to work effectively with Sales, Finance, Operations, IT, and other internal stakeholders.
- Strong coordination and follow-up skills, with the ability to drive tasks through to completion.
- Proactive, responsible, and self-motivated with a strong sense of ownership.
- Able to handle confidential and commercially sensitive information with professionalism and discretion.
- Able to work independently while also contributing effectively as part of a cross-functional team.
- Comfortable working in a fast-paced environment and able to handle changing priorities with tact and professionalism.
- Strong proficiency in Microsoft Office, particularly Microsoft Excel, including data analysis, reporting, reconciliation, and presentation of information.
- Experience with CRM, ERP, sales management, or other business systems is an advantage.
- Knowledge of sales processes, contract management, commercial controls, payout validation, and Gross Profit (GP) management is preferred.
- Required language(s): English. Additional languages are an advantage depending on business requirements.