Senior Associate - Multi Modal Solutions - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose

The Operations GSC Associate is responsible for the accurate and timely execution of backoffice and transactional operational activities supporting the Trailers & Intermodal business within Multi Modal Solutions, across the order-to-billing lifecycle.

He/she will manage load/order data entry and validation, documentation processing, equipment and chassis record maintenance, detention and demurrage accessorial processing, invoicing and billing support, exception queue management and operational reporting in accordance with established SOPs, service levels and business requirements.

This is a non-customer-facing, systems and data-driven role that requires close coordination with the onshore Control Tower, Billing, Finance and other internal stakeholders to ensure accurate and timely processing of operational transactions, while maintaining high standards of quality, compliance and data integrity.

Designation: Senior Associate - Multi Modal Solutions - Global Service Centre

Base Location: Ghansoli, Navi Mumbai

Reporting To: Assistant Manager / Manager – Operations

Key Role Responsibilities

➢ Create, validate and maintain trailer and intermodal load/order records in the TMS based on tenders, rate confirmations and instructions received from onshore teams.

➢ Process and audit operational documentation (BOL, POD, rate confirmations, interchange receipts) for accuracy and completeness, within agreed timelines.

➢ Update and reconcile load milestones, status codes and system records based on data received from the Control Tower and tracking systems.

➢ Maintain and reconcile equipment (trailer/chassis/container) inventory and utilization records within operational systems.

➢ Process empty equipment repositioning transactions and update system records accordingly.

➢ Calculate and process detention, demurrage and per-diem accessorial charges based on established rules and SOPs.

➢ Validate rate confirmations, tariffs and accessorial charges to support accurate billing and carrier settlement.

➢ Support order-to-cash / booking-to-invoice activities, including invoice generation, validation and billing exception resolution.

➢ Support carrier settlement and freight audit & pay activities by matching invoices, PODs and rate agreements.

➢ Monitor and manage system/data exception queues (EDI failures, missing documents, data mismatches) and resolve or route as per SOP.

➢ Identify and escalate data discrepancies, processing delays and operational risks to the relevant internal teams.

➢ Ensure compliance with SOPs, work instructions, data quality standards and governance requirements.

➢ Maintain accurate records and supporting documentation for audit and compliance purposes.

➢ Support preparation of operational reports, dashboards and performance trackers.

➢ Ensure compliance with regional KPIs, SLAs and operational targets.

➢ Collaborate with the onshore Control Tower, Billing and Finance teams to resolve data and process gaps, and support continuous improvement initiatives.

Skills & Competencies

➢ Prior experience in Trucking, Intermodal/Drayage, Trailer Operations backoffice, or Transportation/Logistics transactional support

➢ 2–4 years direct experience in transportation/logistics backoffice operations, order management, billing or transactional support functions.

➢ Experience in intermodal rail operations and/or chassis/container administration will be an added advantage.

➢ Knowledge of load/order entry, documentation processing and billing/invoicing workflows.

➢ Understanding of equipment (trailer/chassis/container) record management, detention/demurrage and empty repositioning processes.

➢ Demonstrated ability to multitask, manage high transaction volumes and meet deadlines in a fast-paced backoffice environment.

➢ Strong attention to detail, data accuracy and process discipline.

➢ Effective written communication skills for internal coordination and reporting; no direct customer or carrier-facing communication required.

➢ Familiarity with TMS, billing/ERP systems, EDI transactions and reporting tools.

➢ Well versed with Microsoft Office applications, particularly Excel.

➢ Ability to work independently and collaboratively within a team environment.

➢ Flexible to work in rotational shifts as per business requirements, including night shifts, to align with US/global business hours.

Education & Qualifications

➢ Bachelor's Degree in any discipline.

➢ Certification in Transportation, Logistics, Supply Chain or Finance/Accounting will be an added advantage.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.