About this role
Key Responsibilities:
- Execute business and brand-level eCommerce rollouts and optimizations across staging and production environments.
- Optimize product presence including new item setup, item maintenance, rich content input, and content health assessments.
Manage merchandising, pricing, promotions, and sales analysis to support growth.
- Collaborate cross-functionally with Sales, Marketing, Finance, and Operations to activate catalogs, grow accounts, and ensure team alignment.
- Identify and implement opportunities to improve the customer shopping journey, aiming to increase site conversion rates and repeat visits.
- Maintain timely and relevant site content updates across homepage and category pages to support sales goals.
- Produce weekly, monthly, and quarterly KPI reports with actionable insights on product and sales performance.
- Conduct workshops to educate stakeholders on platform features and functionality.
- Coordinate with stakeholders to ensure successful launches of new webstores.
- Implement ongoing maintenance and troubleshooting for webstores, including ticket submission, testing, and regression testing across environments.
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
Requirements For Consideration:
- Bachelor’s degree or higher from an accredited institution.
- Minimum of 3 years’ experience in e-commerce, digital marketing, or merchandising; experience in manufacturing preferred.
Proficiency with SAP Commerce Cloud and BigCommerce platforms is a strong plus.
- Advanced Excel skills and ability to manage large volumes of product data.
- Experience in e-commerce analytics with the ability to interpret and apply data-driven decisions.
- Proven ability to track, manage, and enhance the online customer experience.
- In-depth knowledge of GA4 and SEO best practices.
- Strong verbal and written communication skills, along with project management capabilities.
- High attention to detail and a strong sense of urgency to deliver results.
- Flexibility to support teams across multiple time zones.
- Strong problem-solving skills.