Customer Service Attendant

The City and County of Swansea is seeking a professional and committed Customer Service Attendant to join the Front of House team at the prestigious Grand Theatre and Brangwyn Hall. Working under the guidance of Front of House Duty Managers, you will provide high‑quality customer assistance, ushering, security, and safety support while handling cash and banking processes. This relief term contract requires flexibility to work evenings, weekends and bank holidays as demand dictates. Full training will be provided to ensure you meet the venue’s high standards of service and safety.

https://www.swansea.gov.uk/media/29620/Cynorthwy-ydd-Gwasanaeth-Cwsmeriaid_Customer-Service-Assistant_CY_EN/pdf/0kCynorthwy-ydd_Gwasanaeth_Cwsmeriaid_Customer_Service_Assistant_CY_EN.pdf?m=1789988416737

This is a relief zero hour contract.

The salary for the position is Grade 3, £26,016 per annum pro rata, £13.48 per hour for hours worked.

- Excellent verbal communication and interpersonal skills.
- Strong observational abilities and attention to detail.
- Ability to work flexible hours, including evenings, weekends and bank holidays.
- Experience in customer service or hospitality preferred.
- Basic numeracy and cash handling competence.
- Understanding of health and safety and emergency procedures.
- Team‑player attitude with a proactive approach.
- Reliability and punctuality for shift work.
- Willingness to undergo full training and follow guidance.
- Commitment to maintaining the venue’s high standards.