Chief Claims Officer

Allianz-Țiriac Asigurări offers a full range of protection and financial planning products and services across all insurance segments — motor, property, liability, life, health — as well as private pension fund management.

What defines the success of Allianz-Țiriac Asigurări is the balance between the pace of growth and the company's financial strength.

For us, "every heart has a story." At Allianz-Țiriac, we believe that diversity and inclusion are essential values for building a healthy, dynamic, innovative, and high-performing work environment.

We respect and value every person on our team, regardless of gender, sexual orientation, nationality, ethnicity, age, or disability.

Your key responsibilities:

• You define and implement the Claims function strategy, aligned with Allianz-Țiriac's business objectives, and contribute to the executive team agenda;

• You lead the transformation of the Claims function into a digital, customer-centric, and data-driven organisation (automation, image recognition, self-service), in partnership with IT and Operations;

• You coordinate and develop the Claims management teams and build a culture of high performance, accountability, and innovation;

• You ensure a seamless customer journey across all claims types and improve satisfaction (NPS/VoC), complaints management, and process transparency;

• You shorten claims handling and settlement times, reduce customer effort, and promote proactive communication with customers, brokers, and partners;

• You lead end-to-end claims operations for the P&C and Life & Health lines and ensure optimal resource and workload allocation;

• You establish and monitor performance and productivity KPIs (cycle time, STP rate, LAE per claim, productivity per FTE, open claims inventory, complaints rate);

• You increase the level of straight-through processing (STP) and implement continuous improvement initiatives and Lean practices;

• You manage operational budgets and claims handling expenses and lead cost optimisation and loss ratio improvement initiatives;

• You ensure robust governance over the settlement of large and complex claims;

• You define and manage the supplier network strategy (motor repair shops, medical providers) and strengthen fraud detection, prevention, and investigation capabilities;

• You ensure compliance with ASF regulations, data protection obligations, and Allianz Group standards, manage audits and outsourced activities, and represent the Claims function in dealings with ASF, regional and Group structures, brokers, and corporate clients.

What we expect from you:

• Education: university degree;

• Experience in a similar role: minimum 5 years in motor insurance and minimum 5 years of team management;

• Knowledge: management (advanced level); MS Office (especially Excel); motor and non-motor insurance (advanced level); motor and non-motor technical knowledge (intermediate level); insurance legislation;

• Foreign languages: English, B2 level – upper-intermediate;

• Personal skills and qualities: communication and interpersonal skills; cooperation; negotiation; leadership; entrepreneurial mindset; results orientation; decision-making ability; integrity and honesty; proactiveness / positive attitude; accountability; adaptability to change;

• Ability to manage relationships with regulatory authorities (ASF);

• Familiarity with AI tools.

What we offer:

• The opportunity to work for a leading company on the Romanian market, with access to programmes and know-how from the Allianz Group;

• A hybrid work model and a flexible schedule;

• Career and professional development opportunities within a multinational company;

• Health and life insurance, and the option to join voluntary pension funds;

• Meal vouchers and gift vouchers;

• Holiday, festive season, and anniversary bonuses;

• Attractive offers and services: discounts on Allianz-Țiriac insurance policies, Bookster subscription, etc.

This material is intended for all individuals, regardless of gender, nationality, ethnicity, age, sexual orientation, or disability.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.