About this role
Your main responsibilities:
The Junior Customer Service Specialist is responsible for supporting operational processes in the areas of logistics and complaints for 1P and 1F businesses. The primary objective of the role is to ensure high-quality handling of complaint requests and to verify the accuracy of product shipments.
Key Responsibilities:
- Handling CX Inquiries: Responding in a timely manner to inquiries from the Customer Experience (CX) team regarding the status and validity of complaints for products from our own distribution (1P) and fulfillment (1F).
- Product Verification: Physically inspecting goods in the warehouse, including taking photographs, verifying dimensions, and ensuring the product matches the offer description.
- Shipment Management: Identifying damaged packages at the warehouse stage and proactively contacting shipping carriers to resolve delivery issues.
- Surveillance analysis: Verifying the accuracy of receiving and shipping processes by analyzing video surveillance systems (e.g., HikeVision).
- Cross-team collaboration: Maintaining constant contact with internal and external clients to resolve errors in shipments and product reservations.
This is the right job for you if:
- They have at least one year of experience in a similar position
- They are well-versed in warehouse management principles
- They possess problem-solving skills and are focused on collaboration and building positive relationships with customers
- They can work under time pressure and are resilient to stress
- They have well-developed communication skills
- They can set priorities and achieve set goals
- They are available to work shifts
What we offer:
- Two-shift work in an equivalent working time system from Monday to Sunday.
- Quarterly bonus dependent on your monthly results.
- An informal work atmosphere in a professional team.
- Greatly located offices (e.g., with well-equipped kitchens, bicycle parking) and excellent work tools (e.g., height-adjustable desks, ergonomic chairs, interactive conference rooms).
- A wide package of non-wage benefits in a cafeteria system - you decide what you use (we have, for example, medical, sports, and lunch packages, insurance, shopping vouchers).
- English classes paid for by us.
- A training budget, inter-team tourism, and an internal educational platform with training on various topics.
- A day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
- Company special events - Spin Kilometers, Family Day, Fat Thursday, and many other occasions that we celebrate.
And that's just the beginning! You can read more about the benefits here .
#goodtobehere means that:
- You will join a team you can rely on - we work with great specialists who sharing knowledge and experience have in their DNA.
- You will deliver top-quality projects that have a real impact on millions of customers. Quality is a priority for us (confirmed, for example, by the Service Quality Star Award), and your work will directly shape the experience of the largest e-commerce platform in Poland.
- You will work in an environment where the pace of business development provides plenty of opportunities for quickly acquiring new, unique competencies and solving challenges you won't find anywhere else.
- You will have daily contact with experts from various business and technology areas to deliver the best solutions that exceed the expectations of millions of customers.
Send us your CV and… see you at Allegro!