About this role
Role Purpose
Handle customers throughout the entire parts experience with their satisfaction as the number one priority
Leadership
This position does not lead others
Core Accountabilities
- Productivity : Meet all production metrics as prescribed by Management.
- Customer Satisfaction : Be a Hoffman Ambassador with a positive forward-thinking attitude with all customers and team members in mind. Meet manufacture standards.
- Technology : Utilize all tools provided to perform daily duties effectively.
- Knowledge : Achieve and maintain certification for Hoffman and manufacturer required trainings.
Qualifications
Competencies and Qualifications
- High School Diploma
- 1-2 years experience in a dealership environment or automotive equivalent required
- 1-2 years experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.