NAM Preboarding Specialist

# Job Description Summary
In this role, you will be responsible for processing the transactional components of the offer letter for our GE Vernova pre-hires. You will follow a clear set of tasks to complete requests which will help to ensure a seamless transition for pre-hires joining our business. Your attention to detail, excellent communication skills, and ability to collaborate with various teams will be critical for success in this role. This person will ensure a positive experience for pre-hires while ensuring they are fully prepared to contribute effectively to the organization.

Job Description

Essential Responsibilities

- Collaborate with the HR team, hiring managers, and Talent Acquisition team to gather necessary information for creating accurate and comprehensive offer letters.
- Ensure services are delivered in a timely manner with guidance from NAM Offer & EA Team leader, while ensuring high standards of accuracy and quality are maintained, based on compliance with relevant legal and GE policy requirements.
- Follow GEV standards to generate offer letters, ensuring that all necessary details are included, such as compensation, position details, and other terms and conditions.
- Communicate with candidates regarding offer details, answering questions, and addressing concerns they may have about the offer letter.
- Upon acceptance of an offer by a candidate, ensuring that all pre-hire tasks are provided to candidate in a timely manner to ensure that we meet agreed upon start date
- Partnering with vendors (i.e. Background check and Drug testing vendor, etc) to ensure pre-hire tasks assigned to new hire are effectively assigned in a timely manner
- Monitor the progress of the tasks from offer letter submitted to employee start date
- Identify areas for improvement and propose solutions to enhance the candidate experience and overall offer/pre-onboarding process.
- Ability to recognize when to escalate issues that would impact the experience for a new hire
- Coordinate video calls with new hires to review employee-provided documents and verify identity and employment authorization
- Ensure timely completion of Section 1, and acceptable documentation is uploaded to WD employee record. Follow up with pre-hire as necessary.
- Maintain organized and secure records of I-9 forms and supporting documentation
- Coordinate with NAM Onboarding Leader to resolve any discrepancies or compliance issues
- Identify and communicate potential delays or issues proactively
- Demonstrated strong follow-through by consistently meeting our established SLAs
- Proactively seeks clarification on ambiguous requests to mitigate risk and ensure high-quality deliverables
- Working hours will follow the U.S. Eastern Time Zone to support the North America offer and preboarding process.

Qualifications/Requirements

- Bachelor’s degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with at least 3 years of relevant work experience)
- Must be able to work during U.S. Eastern Time Zone business hours to support the North America offer and preboarding process

Desired Characteristics

- Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness

- Excellent organizational and time-management skills to manage multiple tasks and deadlines effectively.

- Excellent written and verbal communication skills.

- Prior experience in HR, or a similar role is preferred.

- Familiarity with Workday and document management tools.

- Applies solid judgment ensuring integrity, compliance, & confidentiality

- Passion for continuous process improvement and simplification

- Ability to anticipate and resolve challenges

- Ability to manage multiple priorities and deadlines in a fast-paced environment

Additional Information

Relocation Assistance Provided: Yes