Servicing Specialist

Servicing Specialist – Kenansville, NC
Are you passionate about supporting agriculture and rural communities? Do you thrive in a fast-paced, relationship-driven environment where collaboration, accuracy, and adaptability are essential? If so, we want to hear from you.

As a Servicing Specialist at AgCarolina Farm Credit , you will support loan origination, loan accounting, and servicing activities. This role plays a key part in delivering exceptional service to our members and internal partners while ensuring internal controls, regulatory compliance, and operational excellence. You’ll work as part of a team that values teamwork, flexibility, attention to detail, and service to agriculture and rural communities.

What You’ll Do:

As a Servicing Specialist, you will support the Kenansville branch by providing loan origination, accounting, and servicing assistance —all while delivering exceptional service to members and internal partners.

- Support loan origination by monitoring CRM queues, coordinating internal loan closings, verifying approvals and documentation, and completing post-closing follow-up

- Maintain accurate digital and hard-copy security files, ensuring all documentation is complete and current

- Perform loan accounting and servicing activities, including transaction processing, deposits, daily balancing, payment processing, and general ledger entries

- Monitor system reports, resolve errors, and ensure internal controls, policies, and procedures are followed

- Maintain collateral insurance and security files, including Deed of Trust releases and UCC continuations or terminations

What We Value:

At AgCarolina, we believe in:

- Customer Focus – Delivering responsive, professional service to our members and teammates

- Collaboration – Building strong partnerships across branches and departments

- Excellence – Demonstrating accuracy, accountability, and attention to detail

- Growth – Encouraging learning, adaptability, and continuous improvement

What We’re Looking For:

- Education and/or experience equivalent to an Associate’s degree in Business Administration, Agriculture, Economics, or Finance

- Strong analytical, judgment, and communication (oral and written) skills

- Ability to work collaboratively while demonstrating initiative and self-direction

- Strong time-management skills with the ability to prioritize and meet deadlines

- Valid Driver’s License with the ability to travel for Association business, including commuting to the branch by opening and closing times

- Ability to handle high-stress situations professionally

- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

- Ability to efficiently navigate multiple software systems and internal platforms

- Understanding of data security, confidentiality, and proper system usage

- Accurate and efficient data entry skills

Our Commitment:
When you join AgCarolina, you become part of The AgCarolina Way —a team rooted in service and purpose. Everything we do is driven by our mission to yield a prosperous future for our members and employees. In exchange for your time, talent, and commitment, we are committed to offering our employees:

- Competitive base pay, and eligibility for incentive pay based on personal and Association performance

- Comprehensive benefits (medical, dental, life, LTD, and others) effective the first day of the month following your date of hire

- Maternity, Paternity, and Caregiving Leave, because we care about our employees and know they have responsibilities outside of work

- A market-leading 401(k) plan (with a dollar-for-dollar match on the first 6% you defer, plus an AgCarolina discretionary contribution)

- Paid Time Off, plus 13 paid holidays annually

- Training and professional development opportunities, and defined career pathways for many roles

- Meaningful work that allows one to make a difference in agricultural and rural communities and to develop professionally

- Opportunities for work-life balance that includes employee appreciation and family events

- A great work environment with colleagues who have a shared commitment to our core values

- Opportunities for everyone to think and act like a leader, regardless of the position you hold

- A comprehensive wellness plan: we recognize that our greatest asset is our people—and for our people to perform at their best, they must be healthy and well.

AgCarolina Individual Competencies:

- Communicates Effectively

- Action-Oriented

- Makes Good Decisions

- Collaborates

- Focuses on Our Members

- Welcomes Everyone and Treats Them Fairly

- Leadership

Interview Process:
Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled.

- Phone Screen with AgCarolina HR Representative

- In-person interview

Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.