IT Support Specialist

IT Systems Specialist – Raleigh or Greenville, NC

Are you passionate about supporting agriculture and rural communities? Do you thrive in a fast-paced, relationship-driven environment where collaboration, accuracy, and adaptability are essential? If so, we want to hear from you.

As an IT Systems Specialist at AgCarolina Farm Credit , you will provide technical support and programming services across all levels of the organization. This role serves as a liaison between AgCarolina and AgFirst in support of technology systems while ensuring the effective management of desktop support, business applications, hardware, software, and audiovisual equipment. You’ll work as part of a team that values teamwork, flexibility, attention to detail, and service to agriculture and rural communities.

What You’ll Do:

As an IT Systems Specialist, you will provide responsive technical support to employees across the Association – all while delivering exceptional service to internal and external partners.

- Troubleshoot hardware, software, and system-related issues

- Deliver technology training and user assistance to maximize employee efficiency and productivity

- Identify training opportunities and make recommendations to improve technology adoption and utilization

- Configure, deploy, maintain, and support IT hardware and software

- Assist with system setup, upgrades, maintenance, and troubleshooting

- Support and maintain audiovisual equipment for meetings and events

- Help ensure systems are operating securely and effectively

- Stay informed of emerging technology trends and best practices

- Participate in training and development opportunities to enhance technical knowledge and skills

- Support continuous improvement initiatives within the Information Technology function

What We Value:

At AgCarolina, we believe in:

- Customer Focus – Delivering responsive, professional service to our members and teammates

- Collaboration – Building strong partnerships across branches and departments

- Excellence – Demonstrating accuracy, accountability, and attention to detail

- Growth – Encouraging learning, adaptability, and continuous improvement

What We’re Looking For:

- Education and/or experience equivalent to a Bachelor’s degree in Computer Technology, Information Systems, Information Technology, or a related field, or equivalent combination of education and experience

- Advanced degree in business, technology, or a related discipline, preferred

- Industry recognized technology certifications, preferred

- Minimum of 3 years of experience providing technical support or working in a related information technology role

- Strong knowledge of Microsoft operating systems and Microsoft Office applications

- Knowledge of IT hardware, software, and business technology systems

- Strong analytical, problem-solving, communication, and customer service skills.

- Ability to work both independently with general supervision and collaboratively while demonstrating initiative and self-direction

- Ability to remain professional and effective in high-pressure situations

- Strong time-management skills with the ability to prioritize and meet deadlines

- Valid Driver’s License with the ability to travel throughout the Association’s territory

- Ability to lift and relocate IT equipment as needed

Our Commitment:
When you join AgCarolina, you become part of The AgCarolina Way —a team rooted in service and purpose. Everything we do is driven by our mission to yield a prosperous future for our members and employees. In exchange for your time, talent, and commitment, we are committed to offering our employees:

- Competitive base pay, and eligibility for incentive pay based on personal and Association performance

- Comprehensive benefits (medical, dental, life, LTD, and others) effective the first day of the month following your date of hire

- Maternity, Paternity, and Caregiving Leave, because we care about our employees and know they have responsibilities outside of work

- A market-leading 401(k) plan (with a dollar-for-dollar match on the first 6% you defer, plus an AgCarolina discretionary contribution)

- Paid Time Off, plus 13 paid holidays annually and a Wellness Day

- Training and professional development opportunities, and defined career pathways for many roles

- Meaningful work that allows one to make a difference in agricultural and rural communities and to develop professionally

- Opportunities for work-life balance that includes employee appreciation and family events

- A great work environment with colleagues who have a shared commitment to our core values

- Opportunities for everyone to think and act like a leader, regardless of the position you hold

- A comprehensive wellness plan that supports our belief that people are our greatest asset

AgCarolina Individual Competencies:

- Communicates Effectively

- Action-Oriented

- Makes Good Decisions

- Collaborates

- Focuses on Our Members

- Welcomes Everyone and Treats Them Fairly

- Leadership

Interview Process:

Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled.

- Phone Screen with AgCarolina HR Representative

- In-person interview

Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.