About this role
The Service Manager is responsible for overseeing small service projects, including emergency repairs, leak investigations, maintenance work, and other small-scale scopes. This role will manage the service team, ensure a strong client experience, and maintain high standards for safety, quality, and profitability.
Key Responsibilities:
Leadership & Client Service
- Lead and support the service team while maintaining a positive, customer-focused culture.
- Build strong client relationships through clear communication and responsiveness.
- Ensure client concerns and service needs are handled quickly and professionally.
Operations
- Manage daily service operations, including emergency repairs, leak investigations, and small projects.
- Coordinate scheduling, manpower, materials, and job progress.
- Ensure work is completed safely, on time, within budget, and to company standards.
Financial & Administrative
- Monitor job costing, budgets, and profitability.
- Support accurate invoicing, billing, and collections.
Review service performance and identify opportunities for improvement
Qualifications
Qualifications:
- 5+ years of construction, roofing, building services, or related experience.
- Previous supervisory or management experience preferred.
- Strong communication, organization, and customer service skills.
- Ability to manage multiple service projects at the same time.
- Strong focus on safety, quality, and problem-solving.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.