Senior Community Manager

Overview

Senior Community Managers are responsible for the operations & profitability of the community and serve as the day-to-day point of the contact for the residents. They are on-call 24 hours a day and are responsible for administrative activities, marketing, leasing and home sales, property maintenance, budgeting, human resource management and resident relations.
### Job Duties

- Markets models, pre-owned and brokered homes for sale in the community. Prepares documents to list and sell homes. (Essential)

- Resolves complaints and responds to issues in a timely manner. (Essential)

- Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts. (Essential)

- Handles delinquencies and approves eviction proceedings while adhering to Sun's policies. (Essential)

- Monitors, codes and approves invoices for operating expenses and sales related costs. (Essential)

- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.

- Assists with developing and maintaining marketing strategies

- Coordinates lease homes, including repairs, leasing activity, lease-to-purchase sales, refurbishments, re-leasing, closing, and follow-up

- Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations

- Initiates lease renewals and rent increase letters, ensuring timely distribution

- Inspects and recommends purchase and renovation of used/repossessed homes

- Prepares sites for home models; coordinates with maintenance team to ensure vacant sites are prepared for home move-ins

- Handles emergencies that may arise onsite, ensuring adherence to standard operating procedures

- Ensures compliance of safety policies; completes worker's compensation accident and incident reports in a timely manner

- Ensures that community appearance is maintained to Sun's curb appeal standards

- Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs

- Reports deficiencies that would adversely affect the operation of the community

- Reviews and compiles property accounting reports for the Accounting Department

- All other duties as assigned

Requirements

- High School Diploma or GED (Required)

- Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)

- 4 years in property management experience, including 2 years of supervisory experience (Required)

- 6 months in prior sales and leasing experience (Required)

- General knowledge of maintenance

- Demonstrated leadership abilities

- Strong organizational skills

- Excellent verbal and written communication skills

- Solid negotiation skills

- Ability to thrive in a fast-paced environment

- Working knowledge of basic accounting principles

- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law

- Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email, and internet

- Flexibility to respond to community needs during non-business hours

- Ability to live on-site within the community (housing provided)

- Must have a valid driver's license

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

- Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family

- Comprehensive Dental and Vision Plans

- On-Site Fitness Center

- Voluntary Health and Dependent Care Reimbursement Accounts

- Life, Accidental Death & Dismemberment Insurance and Dependent Life

- Short and Long-Term Disability Coverage

- 401(k) Plan with Sun matching contribution

- Employee Assistance Program

- Identity Theft Insurance

- Legal Assistance Plan

- Pet Insurance

- Tuition Reimbursement program providing financial support to team members who further their formal education

- Vacation RV Site Discounts for team members when visiting Sun resorts across the nation

- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

- Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child

- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty