About this role
IT Support Level 1
Job Type: Full-Time
Schedule: 9:00 am – 5:30 pm
Department: Information Technology / IT
Reports To: IT Manager
Work Location: On-site
Location: Chicago, IL
Job Summary
El Milagro is seeking a dependable and motivated IT Support Technician – Level 1 to provide technical support to employees across our office, restaurant, manufacturing, and distribution locations.
This role is responsible for assisting users with common hardware, software, account, printing, and connectivity issues, as well as supporting the deployment and maintenance of computers and other IT equipment.
Key Responsibilities
- Provide in-person and remote technical support to employees.
- Troubleshoot Windows computers, laptops, printers, peripherals, and common software issues.
- Assist with Microsoft 365, user accounts, passwords, and access-related issues.
- Set up, configure, deploy, and replace computers and other IT equipment.
- Assist with basic wired and wireless network troubleshooting.
- Support printers, scanners, phones, and other workplace technology.
- Document supports requests and resolutions in the company's ticketing system.
- Maintain accurate inventory and equipment records.
- Assist senior IT staff with infrastructure, network, and technology deployment projects.
- Travel between El Milagro locations on a regular, daily basis.
Required Qualifications
- Fluent English and Spanish skills required.
- Strong customer service and communication skills.
- Basic knowledge of Windows 10 and Windows 11.
- Basic understanding of computer hardware, networking, Wi-Fi, and common peripherals.
- Familiarity with Microsoft 365 applications.
- Experience with Active Directory
- Ability to troubleshoot technical issues using a logical and organized approach.
- Ability to work independently and as part of a team.
- Strong attention to detail and willingness to learn.
- Valid driver's license and reliable transportation.
Preferred Qualifications
- CompTIA A+, Network+, or Microsoft certification.
- Experience with IT ticketing systems such as GLPI, ServiceNow, Jira, Freshservice, or similar platforms.
- Experience with VoIP systems, such as 8x8 and Microsoft Teams Phone.
- Familiarity with endpoint management tools such as Microsoft Intune.
- Basic knowledge of cybersecurity best practices.
- 1+ years of previous experience.
- Previous experience supporting users in a corporate IT environment.
- Valid driver's license.
Compensation & Benefits
Salary: $23/hr
Benefits may include:
- Medical, dental, and vision insurance
- 401(k) or retirement plan
- Paid time off
- Paid holidays