Guest Services Representative

Job Type
Part-time

Description

Schedule: Every other Friday and every Saturday, 3:00 PM–11:00 PM Additional Availability: Additional shifts may be available or required as needed Employment Type: Part-Time Location: Lino Lakes MN

Essential Duties and Responsibilities

- Welcome guests warmly and provide professional, courteous service throughout their stay.
- Complete guest check-in accurately and efficiently.
- Verify guest identification, reservations, payment information, and room details.
- Process, credit card, and other authorized payments while maintaining accurate records.
- Make, modify, and cancel reservations in accordance with hotel policies.
- Answer incoming phone calls and respond to guest inquiries in a timely and professional manner.
- Provide information about hotel amenities, services, local attractions, restaurants, transportation, and directions.
- Handle guest requests, concerns, complaints, and service recovery professionally and promptly.
- Communicate with Maintenance and other departments regarding guest room or property issues.
- Assign rooms based on reservations, availability, guest preferences, and hotel procedures.
- Explain hotel policies, amenities, breakfast hours, Wi-Fi access, parking, and other services to guests.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Protect guest privacy and confidential information in accordance with hotel policies.
- Follow proper procedures for handling guest keys, lost and found items, payments, and sensitive information.
- Monitor the lobby and front entrance area and maintain awareness of guest and property safety.
- Complete daily front-office paperwork, reports, logs, and shift procedures accurately.
- Assist with Hilton Honors guest loyalty program inquiries and enrollment when applicable.
- Recognize and appropriately assist Hilton Honors members according to hotel procedures.
- Communicate important guest information and outstanding issues during shift handoffs.
- Follow hotel standards for appearance, professionalism, customer service, and workplace conduct.
- Follow emergency, safety, security, and evacuation procedures.
- Assist other hotel departments and team members as needed to ensure smooth hotel operations.
- Maintain knowledge of hotel policies, room types, rates, amenities, and current promotions.
- Perform additional duties assigned by the Front Office Manager or General Manager.

Schedule & Availability

This position is primarily scheduled every other Friday and every Saturday from 3:00 PM to 11:00 PM . Additional shifts may be available or requested as needed , depending on business needs and staffing requirements.

Requirements

Qualifications

- Strong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Conduct work-related functions in a professional manner

Salary Description
$15-$17 an hour