Technical Product Manager

Do you enjoy solving complex customer problems at scale? Are you passionate about building reliable, high-performing software products that support thousands of users every day?

As IDEXX Veterinary Software continues to grow, we're looking for a Product Manager to join the ezyVet team and help shape the future of our enterprise platform. This role sits at the intersection of customer experience, platform performance, reliability, and technical product development.

You'll work closely with Engineering, Customer Success, Enterprise customers, and key internal stakeholders to ensure ezyVet continues to deliver a stable, scalable, and high-performing experience for veterinary practices around the world. Alongside this, you'll help drive our API strategy and technical roadmap, enabling deeper integrations and expanding our platform capabilities.

So, what is IDEXX Veterinary Software?

IDEXX Veterinary Software is a portfolio within IDEXX focused on software solutions that enhance the health and wellbeing of pets, people, and livestock around the world.

Here in Auckland, we develop a number of cloud-based platforms and applications, building a vertically integrated SaaS ecosystem for the veterinary industry. From practice management and diagnostics to payments, analytics, and customer engagement, our products support veterinary teams globally.

And what is ezyVet?

ezyVet helps veterinary practices save time, improve workflows, communicate more effectively with clients, and deliver better patient care.

As our flagship Practice Information Management System (PIMS), ezyVet supports veterinary organisations of all sizes, including some of the largest and most complex veterinary groups globally.

What you'll be responsible for

Driving Enterprise Platform Performance

You'll own a critical product area focused on the performance, reliability, and stability of the ezyVet platform.

Working alongside Engineering teams and specialist technical resources, you'll help identify and prioritise opportunities that improve system performance and reduce customer-impacting issues across our customer base, with a particular focus on our largest enterprise customers.

Key areas of ownership include:

- Driving initiatives that improve platform performance, reliability, and stability
- Understanding and reducing customer-impacting outages and response time issues
- Working closely with our largest enterprise customers to understand their challenges and priorities
- Turning customer feedback and operational insights into product opportunities
- Leveraging data, reporting, dashboards, and deep system analysis to uncover root causes of performance issues
- Partnering with Engineering to prioritise improvements that create measurable customer outcomes

Leading API and Technical Product Initiatives

This role also includes ownership of several technical product streams focused on integrations and platform capabilities.

You'll work closely with Engineering and partner-facing teams to help evolve our API ecosystem and integration strategy.

This includes:

- Assisting to manage the roadmap for API and integration capabilities
- Supporting the rollout of lightweight API
- Helping drive platform modernisation initiatives and framework upgrades that improve delivery speed and scalability
- Managing incoming integration and API requests from strategic partners
- Working closely with partnership stakeholders
- Contributing to go-to-market planning and successful release execution for new capabilities

What we're looking for

- Experience leading product delivery within SaaS, platform, infrastructure, or highly technical product environments
- Strong understanding of customer needs with the ability to translate feedback into product outcomes
- Experience working closely with Engineering teams to deliver complex technical initiatives
- Ability to use qualitative and quantitative data to inform decisions and prioritisation
- Strong stakeholder management and communication skills
- Experience managing evolving product roadmaps and balancing competing priorities
- A customer-first mindset combined with a strong appreciation for technical complexity
- Experience working within Agile product development environments

Bonus points if you have:

- Experience with APIs, integrations, or developer-focused products
- Exposure to platform scalability, performance, reliability, or infrastructure initiatives
- Experience working with enterprise or strategic customers
- A technical background or ability to comfortably engage in technical discussions with engineering teams

What you can expect from us

- Meaningful work with global impact
- Opportunities to shape products used by veterinary professionals worldwide
- Continuous learning and development opportunities
- A collaborative Auckland office, complete with gym and rooftop spaces
- Coffee, fruit, and Food Truck Fridays
- Pet-friendly office environment

Why IDEXX?

We're proud of the work we do because it matters. An innovation leader across every industry we serve, IDEXX helps pet owners keep companion animals healthy, supports safe drinking water worldwide, and helps farmers protect livestock from disease.

With customers in over 175 countries and more than 10,000 employees globally, IDEXX offers the opportunity to work on meaningful challenges while being supported by a culture that values learning, innovation, and growth.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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