About this role
Your Mission
- Oversee the day-to-day operations of the New Zealand workshop, including equipment intake, job prioritisation, and maintaining an organised and efficient workspace.
- Maintain accurate and up-to-date service records, job tracking, and work orders within SAP and the KARL STORZ Quality Management System (QMS), ensuring all documentation is audit-ready at all times.
- Inspect, test, and repair loan and demonstration equipment to ensure availability meets the needs of the sales and customer teams.
- Drive a proactive and strategic approach to asset lifecycle management by identifying aging equipment, prioritising service or replacement needs, and aligning actions with customer requirements and service contract commitments.
- Conduct safety and performance testing of KARL STORZ equipment in compliance with applicable regulatory standards, including ANZ 3551, and internal company requirements.
- Deliver both preventative maintenance and responsive repair services across the New Zealand customer base to ensure optimal equipment performance and reliability.
- Diagnose and resolve complex technical issues independently, escalating where necessary to ensure timely and effective resolution.
- Install and validate software updates, manage system integrations, and troubleshoot related issues to maintain and enhance overall equipment functionality and performance.
- Ensure all work is carried out in full compliance with Medsafe and TGA regulatory requirements, as well as applicable New Zealand health and safety legislation.
- Adhere to KARL STORZ quality standards and internal Quality Management System (QMS) requirements at all times.
- Apply sound knowledge of hospital and surgical environments, including relevant standards such as AS/NZS 3551 and AS/NZS 3200.
- Demonstrate working knowledge of ISO 13485 and its application within medical device servicing and quality processes.
- Support the continuous improvement of customer excellence processes, documentation, and quality standards in line with direction from the Biomedical Technology Manager.
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Your Talents
- 5–10 years’ experience in field biomedical engineering or a medical device service role.
- EWRB registration (EST/Electrician) with MCPA endorsement, or willingness to obtain.
- A degree or diploma in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, or a related technical discipline.
- Experience in the installation, maintenance, and servicing of capital medical equipment.
- A full, current New Zealand driver’s licence.
- Legal eligibility to work in New Zealand.
Your Benefits
- High chances of being offered a permanent position
- Special payments such as certificate bonuses, vacation pay and much more
- Subsidy for bus and train tickets
- Trainee excursions and team events
- Modern training workplace
- Optional stay/exchange abroad – depending on the study program