Customer Solutions Manager ANZ (m/f/d)

KARL STORZNew South Wales, AustraliaOn-siteFull-timeSenior, 5–8 yearsListed 1 day ago

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About this role

Your Mission

- Drive service contract growth across ANZ.

- Ensure all contracts and pricing agreements comply with legal, regulatory, and company standards.

- Ensuring contractual service obligations are met.

- Analyse service contract pricing performance, margins, and market trends, recommending adjustments to optimise profitability.

- Drive the service contract review process to ensure contracts remain current, compliant and commercially sound.

- Support bids, tenders and proposals by ensuring service contract terms are competitive and compliant.

- Work with Customer Solutions Leads to monitor field-based service KPIs.

- Provide customer-facing support to the sales team on contract value propositions and benefits.

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Your Talents

- Tertiary qualifications in Business, Health studies or similar.

- Experience selling to multiple stakeholders in the medical device sector, including service contracts.

- Extensive experience managing large field-based service teams; minimum five years preferred.

- Experience in SAP and Salesforce is essential.

Your Benefits

- Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)

- Birthday Benefits

- Transport Allowance (if applicable to role)

- Onsite Parking

- Accessibility to Public Transport

- Flexible Work Arrangements

- Wellness Programs and Activities

- Professional Development Opportunities

- Global Exposure & Business Travel Opportunities (if applicable to role)

- All other statutory benefits