About this role
The Technical Trainer provides product and technical training support to internal and external customers. Responsible for ensuring customer satisfaction through training and providing satisfactory customer technical support.
Position Responsibilities may include:
Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications
Work with subject matter experts to develop or enhance curriculum as required
Prepare training facility and lab prior to training classes
Maintain training material inventory at assigned location
Maintain training facility standards, including equipment and tools
Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals
Provide training support, including communication, promotion and coordination of product and technical training
Acts as a liaison between sales, product marketing, service, and training
Assist at educational or industry conferences; ability to present at conferences
Perform additional projects/duties to support ongoing business needs.
Audit technical trainers 1&2 and experienced independent trainers.
Nature & Scope:
Is recognized as a subject matter expert in job area
Manages large projects or processes with limited oversight from manager
Coaches, reviews, and delegates work to lower-level professionals
Problems faced are difficult and often complex
Knowledge & Skills:
Experience training in the technical service field
Proficiency with MS Office (Outlook, Word, Excel and PowerPoint)
Knowledge of HVAC products and controls
Knowledge of management systems is a plus
Proven track record of success in service and customer service
Excellent written and verbal communication skills
Excellent presentation and facilitation skills
Ability to interact with students of varied backgrounds
Ability to effectively present information and respond to questions from management, students and customers
Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Companys brand to all customers
Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
Ability to write reports, business correspondence and develop course curriculum
Ability to anticipate and solve practical problems and resolve issues
Customer focus – proactively finds ways to exceed customer needs
Detail-oriented, well organized
Ability to work in a team environment and take initiative individually
Ability to apply good judgment, strong work ethic, and integrity on the job.
Experience:
8+ years of experience with HVAC installation, commissioning, service and maintenance
8+ years facilitating product and technical training
Education/Certification:
HVAC degree or certification
Bachelors degree in Engineering, or related field, preferred
People Management: No
Physical Requirements / Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations
Reports To: MANAGER, TECHNICAL TRAINING
Salary Range
$90,690.00 to $113,360.00 CAD
Qualified Applicants must be legally authorized for employment in the Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the Canada.
The Company provides equal employment opportunity to all employees and applicants regardless of a persons race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.