Business Manager Support- Performance and Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Business Manager Support- Performance and Operations

In this role, you will:

- Responsibility for working with teams across Retail, Finance, Operations, and Wealth & Personal Banking to create, submit and track against cost plans as part of the process and ensure accurate forecasts against plan are maintained on an ongoing basis throughout the financial year.
- Own the framework for recharges to and Retail, ensuring the model reflects the agreed charging principle (allocation based on Invested Assets) and aligns to Finance policy and the month-end timetable.
- Drive transparency of Wealth Premier Solution service consumption and cost-to-serve, helping Retail understand the linkage between manufacturing activity
- Identify and deliver efficiency opportunities within cost pools (or allocation approach) to reduce the cost-to-serve, and track benefits through to reduced recharge outcomes.
- Ensure strong controls, documentation and audit readiness, including version control, evidence retention, maker-checker, and periodic validation that the remains fit-for-purpose.
- Maintain and control inputs and assumptions, including definition, cut-off dates, Retail segmentation rules, treatment of new propositions, campaigns, or one-off costs, any floors/caps, smoothing, or true-up logic.
- Partner with finance to secure accurate Invested Assets data (timely, complete, reconcilable), and perform reasonableness checks vs prior periods and known business movements
- Improve transparency, understanding and oversight on Indirect Cost. Key focus on Global Functions, and Intercompany Recharges. Support on Cost efficiency projects good sense of judgment along with strong planning, organization, project, time management skills

To be successful you will:

- Minimum 10+ years' experience in cost management, financial analysis, trend analysis and quantitative analysis in a strategy consulting firm or leading global/regional financial institution.
- Proven track record on problem solving skills and navigation within complex networks.
- Sharp business and commercial acumen, management of financials, ability to make and influence strategic decision.
- Advanced excel and PowerPoint skills are a must. Knowledge of Tableau, Power Business Intelligence & Python a major benefit
- Knowledge in Table Manager 1 and Anaplan is a must. Ability to prepare automated dashboards / reports for cost analysis
- Effective strategic thinking and problem-solving ability (critical analytical thinking)
- Ability to deliver senior management-ready, high-quality materials to present financial information to senior stakeholders.

You’ll achieve more at HSBC

hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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