Visitor Experience Supervisor

Level: 4A Salary: £26,032.00 per annum
Location: Venue, Location Hours: 37 hours per week including regular weekends and evenings Type of Contract: Permanent
Do you have a passion for customer service and want to help our teams deliver outstanding visitor experiences?

As a Visitor Experience Supervisor, you’ll have the opportunity to supervise across a wide range of front-of-house areas supporting our teams to deliver amazing customer service as well as engaging with visitors directly. Whether you’re welcoming visitors, promoting our retail range in the gift shop, or stepping in to support the visitor experience team with issues or concerns, you’ll be a key point of contact for our visitors throughout their time in our venues and the supervisor ensuring everyday operations runs smoothly.

You will be responsible for supervising the Visitor Experience Assistants on shift, supporting them to uphold the highest front-of-house standards, consistently delivering excellent customer service and ensure our venues are presented in the best possible light. You will also help drive commercial income across the venue by encouraging the team to actively promote retail, catering, events and other income-generating opportunities.

A bit about you

You will have a proven track record of delivering excellent customer service and a passion for creating positive customer experiences. You will be experienced in supporting and developing high-performing teams, fostering a collaborative and motivated working environment. With strong financial awareness, you will be confident in contributing to income generation and achieving financial targets. You will be highly organised, with the ability to complete administrative tasks accurately and efficiently, and possess strong IT skills, including proficiency in Microsoft Office. You will be able to balance multiple priorities while maintaining high standards and a professional approach at all times.

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.
We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

- 25 days annual leave + bank holidays (pro-rated for part time working)
- 5% Employer pension contributions
- Generous occupational maternity, adoption and paternity pay
- Enhanced occupational sick pay
- Generous compassionate leave scheme
- Paid emergency leave
- Industry leading Employee Assistance Programme
- Access to same day GP appointments for employees and their immediate family
- Life assurance scheme (x3 annual salary)
- Interest-free Season ticket loans and travel loans from first day of employment
- Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
- Access to free eye tests and vouchers towards glasses for VDU use
- Free flu vaccination vouchers
- Cycle to Work Scheme
- Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
- Opportunities to learn, develop and progress
- Free tea and coffee
- Team Card - Free access to venues for friends and family, and discounts across café and retail

Timeframes

To apply please fill in the application form, we would encourage a covering letter for this position around your context for applying and why you would excel in the position.
Closing date for applications: 6 October 2026
To find out more about us visit our website www.hampshireculture.org.uk (http://www.hampshireculture.org.uk/) and https://careers.hampshireculturaltrust.org.uk/
If you have any queries relating to the recruitment process, email [email protected] (mailto:[email protected]) or call our enquiries line on 01962 398412.