Visitor Experience Assistant

Level: 4A Salary: £7,092.68 per annum (£24,454.08 FTE)
Location: Historic Winchester - The Great Hall with Westgate Museum and City Museum Hours: 10.7 hours per week including regular weekends and evenings Type of Contract: Permanent
Do you want to help make the history of Winchester come alive?
As a vital member of our front of house team across The Great Hall, Westgate and City Museum, you’ll be at the heart of the visitor experience. You’ll help bring 1,000 years of history to life, exciting and inspiring visitors to both sites. You will be involved in all aspects of the operation at the venues, from selling tickets, delivering visitor tours, working in our shop and cafe, to supporting events and hires. You will work alongside our volunteers to ensure the team delivers fantastic customer service and outstanding events.

A bit about you

You’ll be a people person and will enjoy meeting new customers every day with a great understanding of what makes exceptional customer service. You’ll be a great communicator and will love putting your excellent people skills to use to make every visitor feel valued and welcome. You’ll be a supportive team player, always willing to jump in and lend a hand, but you’ll also be happy to work on your own initiative when necessary.

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.
We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

- 25 days annual leave + bank holidays (pro-rated for part time working)
- 5% Employer pension contributions
- Generous occupational maternity, adoption and paternity pay
- Enhanced occupational sick pay
- Generous compassionate leave scheme
- Paid emergency leave
- Industry leading Employee Assistance Programme
- Access to same day GP appointments for employees and their immediate family
- Life assurance scheme (x3 annual salary)
- Interest-free Season ticket loans and travel loans from first day of employment
- Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
- Access to free eye tests and vouchers towards glasses for VDU use
- Free flu vaccination vouchers
- Cycle to Work Scheme
- Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
- Opportunities to learn, develop and progress
- Free tea and coffee
- Team Card - Free access to venues for friends and family, and discounts across café and retail

Timeframes

To apply please fill in the application form, we would encourage a covering letter for this position around your context for applying and why you would excel in the position.
Closing date for applications: 8 October 2026
To find out more about us visit our website www.hampshireculture.org.uk (http://www.hampshireculture.org.uk/) and https://careers.hampshireculturaltrust.org.uk/
If you have any queries relating to the recruitment process, email [email protected] (mailto:[email protected]) or call our enquiries line on 01962 398412.