About this role
Shape the success of our Bastogne branch
Are you a customer-focused banking professional who enjoys taking initiative, inspiring colleagues, and driving commercial success? We are looking for a Branch Lead to become the face of our Bastogne branch and help shape an outstanding customer experience while supporting the growth and performance of the team.
This is an exciting opportunity for an experienced Financial Expert or Personal Banker who is ready to take the next step in their career by combining client-facing responsibilities with branch leadership.
You can choose to work 32 or 37 hours per week, offering flexibility while taking on a meaningful leadership role.
Your new role
As Branch Lead, you play a key role in the commercial and operational success of the Bastogne branch. You ensure strong collaboration across teams, encourage a customer-first mindset, and help colleagues achieve their full potential.
The position combines:
- 70% customer-facing responsibilities within your current role as a Financial Expert or Personal Banker
- 30% branch leadership responsibilities, focusing on commercial performance, team coordination, and stakeholder management
You report to the Regional Director Retail Advice while remaining part of your current organisational structure.
What you'll do
Lead by example
- Deliver an exceptional customer experience and inspire colleagues to do the same.
- Act as a role model by demonstrating strong commercial and customer-focused behaviours.
- Coach and support colleagues in their professional development.
Drive commercial performance
- Take ownership of the branch's commercial objectives.
- Monitor weekly performance across product lines and customer segments.
- Encourage proactive client engagement to achieve branch KPIs.
- Identify opportunities for cross-selling and collaboration across teams.
- Support colleagues in achieving shared business goals.
Be the face of the branch
- Foster a positive and motivating team environment.
- Build strong relationships with stakeholders across the wider organisation.
- Ensure smooth coordination between product lines and customer segments.
- Contribute to the operational excellence and visibility of the Bastogne branch.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Furthermore you bring:
- Bachelor's or Master's degree.
- 2+ years of experience in customer relationship management and/or customer service within the financial services sector, particularly banking and/or insurance.
- Fluent in French and English, both written and spoken. Knowledge of Dutch is considered a strong asset.
- Strong digital skills and a genuine interest in leveraging digital channels to deliver an excellent customer experience.
- Proficiency in using IT tools and systems, with the ability to quickly adapt to new technologies.
- Excellent communication and relationship-building skills with a customer-focused mindset.
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
- An attractive gross salary, depending on your job category and professional experience.
- Working hours are possible between 32-37 hours per week
- Flex Budget
- 20 statutory holidays, plus an additional 9–11 days of annual leave, 1 regional public holiday, and 4 bank holidays
- Profit Sharing
- Reimbursement of your train or bus pass
- Telephone subscription and internet allowance
- Pension Plan
- Hybrid working
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
About us
We are redefining the bank of tomorrow. And you? We are embarking on a customer-centric journey, powered by technology and driven by smart, determined people. Our customers feel that our employees empower them to stay one step ahead in both their personal and professional lives. We are proud of that!
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.
Questions or want to apply directly?
Should you have any questions, please contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. We are looking forward to meeting you!