About this role
Job Description
Job Title: Call Center Operator
Department: Patient Access
Reports to: Patient Access Manager
FLSA Status: Non-Exempt
Position Summary: The Call Center Operator is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.
Essential Functions include but are not limited to :
- Is accountable for the daily administrative/clerical function s.
- Ability to schedule appointments from referrals received via fax, online, or ATC referrals for athletes.
- Ability to notify patients of upcoming appointments by completing reminder calls
- Assist with triage messaging
- Knowledgeable on the switchboard to be able to cross cover
- Fosters positive first impression by ensuring excellent customer service and phone etiquette
- Demonstrates proficiency in the use of computer and other office equipment
- Good interpersonal skills in establishing effective working relations with staff.
- Ability to effectively train new staff members.
- Handling & protecting patient information.
- Promotes internal and external customer satisfaction .
- Builds and promotes a culture of service excellence and continuous improvement .
- Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy .
- Perform all other duties as assigned.
Qualifications
Education & Qualifications:
- Required: High School graduate or equivalent
- Preferred: Customer service experience or call center experience