About this role
Job Description
Job Title: Patient Service Representative
Department: Patient Access
Reports to: Patient Access Manager
FLSA Status: Non-Exempt
Position Summary: The PSR is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.
Essential Functions include but are not limited to :
- Is accountable for the daily administrative/clerical function s.
- Manages the assignments, productivity and work flow of the office staff
- Responsible for front office operations; patient registration, telephone triage, filing, chart preparation, patient scheduling and other duties
- Communicates effectively with leadership, physicians, co-workers, team members and customers
- Greets and attends to patients in waiting area, keeping them informed and communicating regularly regarding delays/wait times.
- Fosters positive first impression by ensuring waiting area and work areas are tidy, organized, and safe for patients
- Demonstrates proficiency in the use of computer and other office equipment
- Informs leader regarding supply needs and is able to perform minor office equipment repairs and upkeep
- Good interpersonal skills in establishing effective working relations with staff.
- Ability to effectively train new staff members.
- Handling & protecting patient information.
- Promotes internal and external customer satisfaction .
- Builds and promotes a culture of service excellence and continuous improvement .
- Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy .
- Perform all other duties as assigned.
Qualifications
Education & Qualifications:
- Required: High School graduate or equivalent
- Preferred: Front office experience in a medical office