About this role
Job Type
Part-time
Description
Position Details
Part-Time Front Desk Agent
- Hours: 16 hours per week
- Schedule: Saturdays and Sundays, 3:00 PM to 11:00 PM
- Status: Part-Time
- Weekend availability is required.
Essential Duties and Responsibilities
- Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
- Registers and processes guests upon arrival and departure.
- Demonstrates telephone courtesy and professionalism.
- Attentively listens to guests and anticipates any additional needs or concerns.
- Maintains a clean and professional appearance of public areas and the hotel office.
- Uses appropriate selling techniques to maximize revenue and occupancy.
- Ensures all guest accounts are complete and accurate.
- Demonstrates a working knowledge of all services and facilities of the hotel and local area.
- Complies with the hotel's standard operating procedures and policies.
- Assists in monitoring and upholding procedures for the safety of guests and hotel team members.
- Processes departmental reports.
- Assists team members and other departments as needed to contribute to operational efficiency.
- Delivers amenities and general assistance to guests as requested.
- Performs additional responsibilities as assigned by leadership.
Requirements
Qualifications
- Strong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Conduct work-related functions in a professional manner