Billing Administrator

Job Title: Billing Administrator Job Description
The Billing Administrator will support a newly implemented billing system by cleaning up the existing backlog and ensuring accurate, timely processing of customer utility accounts. This role focuses on handling pending service starts and stops, analyzing account information, updating meter readings, and generating final bills, while coordinating closely with field staff, the call center, and other internal teams. The position also provides general administrative support and offers a strong opportunity for long-term growth, including potential transition into the call center after approximately six months based on performance.
Responsibilities
- Review and clean up the billing backlog by identifying and completing outstanding account tasks.
- Process customer requests to start and stop utility services, ensuring all information is accurate and complete.
- Coordinate service orders by initiating the appropriate steps to send technicians to customer locations when needed.
- Analyze customer accounts to determine whether meter readings are missing or incomplete, and add or correct readings as required.
- Initiate, update, and activate service agreements in the billing system to reflect current customer status.
- Generate and issue final bills for outgoing customers, ensuring that charges are accurate and properly documented.
- Communicate regularly with field workers, the call center, and other internal departments to resolve account issues and ensure smooth service delivery.
- Provide administrative support such as data entry, document updates, and record maintenance related to billing and customer accounts.
- Use Microsoft Outlook and Excel to manage communications, track account status, and maintain accurate records.
- Maintain high standards of attendance, reliability, and professional attitude to support team productivity and customer satisfaction.
Essential Skills
- At least 2 years of experience in customer service, billing, or claims processing.
- Proven ability to analyze a backlog of work and determine what actions are needed to complete outstanding items.
- Strong customer service skills, including clear communication and problem-solving abilities.
- Experience working in call center or customer support environments.
- Proficiency in data entry with high accuracy and attention to detail.
- Hands-on experience using billing systems to manage customer accounts and service agreements.
- Competence with Microsoft Office Suite, especially Outlook and Excel.
- Reliable attendance and a positive, professional attitude.
Additional Skills & Qualifications
- Background in order entry or administrative support in a service-oriented environment.
- Ability to work collaboratively with field teams, call center staff, and other internal departments.
- Comfort handling multiple tasks simultaneously while maintaining accuracy and meeting deadlines.
- Strong organizational skills and the ability to follow established processes and procedures.
- Interest in long-term growth opportunities, including potential movement into call center roles based on performance.
Work Environment
This is a fully onsite position with standard weekday hours, typically Monday through Friday between 8:00 a.m. and 5:00 p.m. (with possible schedules such as 8:00 a.m.–4:00 p.m. or 8:30 a.m.–5:30 p.m.). The role is office-based and involves regular use of a billing system, Microsoft Outlook, and Excel, as well as phone and email communication with internal teams. The environment is fast-paced due to daily billing volume and backlog cleanup, and supports professional development with opportunities to transition into call center work for those who perform well.
Job Type & Location
This is a Contract position based out of Richmond, VA.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Richmond,VA.
Application Deadline
This position is anticipated to close on Sep 29, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.