About this role
Who we are
Maine Coast Veterinary Hospital & Deer Isle Veterinary Clinic are Hiring a Client Service Representative (CSR)!
Position Details Role: Client Service Representative (CSR) with Opportunity for Cross-Training in Veterinary Support Roles Status: Part-time Compensation: Competitive and based on experience Schedule: Thursdays and Fridays, 20hrs/week Locations: Maine Coast Veterinary Hospital in Blue Hill, ME, and Deer Isle Veterinary Clinic in Deer Isle, ME
Benefits Highlights
Financial Rewards that Grow with You: Competitive compensation based on experience, with opportunities to grow your skills and responsibilities over time
Wellness & Peace of Mind: Paid time off and employee pet-care discounts, with benefit eligibility based on employment status and hours worked
Professional Growth & Recognition: Continuing education, hands-on cross-training, career development, and opportunities to learn veterinary support skills alongside our medical team
Lifestyle Perks You’ll Appreciate: A supportive, collaborative team environment where your contribution matters and your professional growth is encouraged
Do you love helping people, caring for animals, and being part of a team that genuinely supports one another? Maine Coast Veterinary Hospital and Deer Isle Veterinary Clinic would love to meet you!
We’re looking for a compassionate, organized, and motivated Client Service Representative (CSR) to join our growing team. This role is about much more than answering phones and scheduling appointments. Our CSRs are at the heart of the client experience, helping pet owners navigate everything from routine wellness visits to urgent and emotional situations with professionalism, empathy, and kindness.
We’re also looking for someone who is excited to learn. For the right candidate, this position offers opportunities to cross-train in veterinary support responsibilities and gain hands-on experience working alongside our medical team. If you’re interested in building a long-term career in veterinary medicine, this is a great place to grow.
Why You’ll Love It Here
- A supportive, collaborative veterinary team
- Full-time and part-time opportunities
- Opportunities to cross-train beyond the front desk
- Hands-on exposure to veterinary support and patient-care responsibilities
- Continuing education and professional development opportunities
- A workplace that encourages learning and career growth
- Employee pet-care discounts
- Paid time off for eligible employees
- The opportunity to make a meaningful difference for pets and the people who love them
What You’ll Do
- Welcome clients and patients with warmth, compassion, and professionalism
- Schedule appointments and help coordinate patient care
- Answer phones, emails, texts, and client inquiries
- Support clients during routine, urgent, and emotionally challenging situations
- Maintain accurate and up-to-date client and patient records
- Support patient check-in and checkout processes
- Process payments and assist clients with billing questions
- Communicate effectively with veterinarians, technicians, and fellow support team members
- Help keep reception and other client-facing areas clean, organized, and welcoming
- Stay organized while managing multiple priorities in a busy veterinary environment
- Contribute to a positive, supportive, and team-focused hospital culture
Opportunities to Cross-Train & Grow
Depending on your experience, aptitude, interests, and hospital needs, you may have the opportunity to cross-train in veterinary support areas such as:
- Animal handling and restraint
- Patient-care support
- Treatment and nursing assistance
- Surgical and procedural preparation
- Kennel and husbandry care
- Medical record support
These cross-training opportunities can help you build practical veterinary skills, learn directly from the medical team, and explore a long-term career path in veterinary medicine.
What You’ll Bring
- A friendly, compassionate, and professional demeanor
- Excellent communication and customer service skills
- Ability to remain calm and helpful in busy or emotionally charged situations
- Strong attention to detail and organizational skills
- Comfort using computers, phones, and technology systems
- A dependable, adaptable, and team-oriented attitude
- Passion for helping animals and the people who love them
- Interest in learning new skills and growing within a veterinary hospital environment
- Customer service, reception, hospitality, healthcare, or animal-care experience is preferred
- Veterinary, medical office, or animal shelter experience is a plus, but not required
The Extras You’ll Actually Feel
- Opportunities to move beyond traditional front-desk responsibilities and expand your skill set
- Hands-on learning alongside veterinary professionals
- Continuing education opportunities
- Cross-training and career development
- Employee pet-care discounts
- A team that values your ideas, growth, and contribution
- The chance to support clients during some of the most important moments in their pets’ lives
- A workplace where helping each other is part of how we provide exceptional patient care
Benefits You Can’t Beat
Benefits may vary based on employment status, scheduled hours, and eligibility.
Financial Benefits
- Competitive pay based on experience
- Opportunities for professional growth and expanded responsibilities
Wellness Benefits
- Paid time off for eligible employees
- Employee pet-care discounts
Workplace Benefits
- Continuing education opportunities
- Cross-training and career development opportunities
- Hands-on learning alongside the veterinary medical team
- Supportive and collaborative team environment
Lifestyle Benefits
- Full-time and part-time opportunities
- A team-focused workplace committed to developing its people
- Opportunities to build a meaningful, long-term career in veterinary medicine
Join Our Team!
At Maine Coast Veterinary Hospital and Deer Isle Veterinary Clinic, we’re committed to providing exceptional care for our patients while creating a supportive, collaborative workplace for our team. We believe in developing our people, encouraging growth, and creating an environment where everyone can contribute to improving the lives of pets and their families.
If you’re looking for a position where you can make a difference, learn new skills, and become part of a team that truly cares, we’d love to hear from you. Apply today with your resume and a brief introduction telling us why you’d be a great fit for our team!
Diversity, equity, inclusion, and belonging are core values at Maine Coast Veterinary Hospital, Deer Isle Veterinary Clinic, and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences. That’s why we’re committed to a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.
What we offer
[Practice Name] is Hiring a Pet Care Attendant!
Position Details
- Role: [Pet Care Attendant]
- Status: [Full-time/Part-time]
- Salary: [Negotiable and based on experience / $X–$Y per hour]
- Schedule: [e.g., Monday through Friday; no nights, weekends, or holidays]
Benefits Highlights
- Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
- Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options, up to three weeks of paid parental leave, generous PTO, and employee discounts
- Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
- Lifestyle Perks You’ll Appreciate: Six paid holidays, and an Employee Assistance Program
[Opening Paragraph]
Why Our Pet Care Attendants Love [Practice Name]
What You’ll Do
What Our Pet Care Attendants Bring
The Extras You’ll Actually Feel
Benefits You Can’t Beat
Financial Benefits
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
Wellness Benefits
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
Join Our Team!
[Call to action/closing line]
Diversity, equity, and inclusion are core values at [Practice Name] and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.