About this role
Position Summary
Supervises Security Officers on assigned shifts and provides for the protection and security of hospital assets, patients, visitors, employees, and guests. Serves as a first-line supervisor and operational escalation point responsible for maintaining order, supporting training, promoting accountability, and ensuring consistency in shift operations.
Responsibilities
- Maintains order, discipline, and security within assigned areas, including in the absence of the shift Captain.
- Supervises Security Officers on assigned shifts and assists with post assignments, staffing needs, and daily operational coordination.
- Assists with the training of new officers and ongoing training of current officers.
- Assists with emergency drills, incident command support, and coordinated response efforts during critical incidents.
- Assists with officer performance, conduct, training compliance, and operational readiness.
- Conducts shift briefings, reinforces expectations, and ensures officers are equipped to perform assigned duties.
- Responds to and manages significant incidents, ensuring appropriate notification, scene control, documentation, and escalation.
- Communicates appropriate information regarding patient and non-patient needs to Security team members and hospital staff.
- Maintains strict confidentiality and professional standards at all times.
- Supports performance coaching, corrective action, and leadership follow-up as directed.
- Monitors compliance with departmental procedures, service standards, and hospital policies.
- Assists with documentation review, shift issue resolution, and follow-up actions related to incidents and officer performance.
- Maintains reasonably regular, punctual attendance consistent with organizational policy and applicable standards.
- Maintains compliance with all hospital and departmental policies and procedures.
- Participates in continual review of Security policies and procedures and recommends operational improvements.
- Works with patients, visitors, staff, and leadership to resolve concerns and service issues.
- Manages interactions involving patients, visitors, and employees under extreme stress in a calm and professional manner.
- Supports leadership communication, shift continuity, and departmental accountability initiatives.
- Performs other related functions as assigned.
- Serves as the backup Department timekeeper.
Qualifications
- High school graduate or equivalent required.
- Basic knowledge of Microsoft Word or similar software for report writing purposes required.
- Training in supervision, incident command, documentation review, and employee coaching preferred.
- Four (4) years of progressive security, law enforcement, military security, corrections, or related public safety experience required.
- One (1) year of supervisory, lead, or formal leadership experience preferred.
- Healthcare security experience preferred.
- Demonstrated experience in coaching, incident management, training support, and operational decision-making preferred.
- Must obtain and maintain a State of Florida Class “D” Security Officer License.
- Must obtain and maintain CPI Certification.
- Must obtain and maintain IAHSS Basic Certification or higher.
- Must obtain IAHSS Supervisor Certification within 12 months of promotion or appointment.