Business Operations Manager

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Business Operations Manager

Status: Full Time -Monday - Friday 8:00AM to 5:00PM

Department : Administration

Location: Land O' Lakes, FL

J ob Summary: Responsible for overseeing all operational aspects (day to day operations, maintenance, and growth) of the Float Team. Assists the Associate Director on a daily basis supporting the departments.

Why is Florida Medical Clinic Orlando Health your best place to work?

✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅ Financial & Retirement – Up to 5% employer match on retirement contributions.✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Qualifications

What you will do

- Manages staff * Directs, coordinates training, coaches and oversees employees on the Float Team * Completes and reviews performance evaluations on assigned Employees * Collaborates with Director/Associate Director with problem resolution * Reviews and investigates information related to issues or concerns prior to employee reprimand or staffing changes with Director/Associate Director * Maintains and monitors attendance of staff * Coordinates staffing needs and schedules for departments include PTO requests or staffing shortages * Makes recommendations and changes related to staffing needs * Holds monthly staff meeting for department * Monitors uniform and ID badge compliance * Monitors job description compliance and productivity standards with employees and providers * Addresses and coordinates training needs of department

- Assists in recruiting candidates for open positions * Reviews applications and resumes to select applicants * Conducts screening interviews for Director/Associate Director for open positions * Performs reference checks on prospective employees

- Manages workflow within the department * Answers incoming phone lines and handles messages * Oversees Land o Lakes, Admin 3rd Floor office inventory and generates purchase requisitions * Distributes incoming and outgoing mail * Delivers Access Agreement forms and Termination forms to IT * Produces memos, spreadsheets, forms and letters utilizing various software products * Researches invoices as required by Director/Associate Director * Creates Excel reports as needed * Pulls all invoices required by Director/Associate Director * Prepares mileage form for Director/Associate Director * Does all required scanning * Addresses software, hardware, and phone issues and creates IT tickets if unable to resolve, and monitors ticket statuses daily * Addresses facility issues and creates work tickets for Maintenance * Handles and resolves patient complaints- move to manages workflow

- Manages secure and biomedical waste permits * Work with vendor if additional pick-ups are requested from clinical offices * Review and approve invoices * Ensure yearly renewals are completed

- Manages CLIA licenses * Review and approve invoices * Yearly review of existing licenses * Scan and distribute newly acquired licenses

- Manages interpreter services * Schedule onsite services as needed * Provide technology support to departments * Review and approve invoices

- Manages payroll * Reviews and edits payroll for department * Enters miscellaneous time (i.e. PTO, CME, jury duty, and bereavement time) as needed if available and approved * Approves time sheets for salaried employees * Completes payroll change forms

- Facilitates office communication * Attends meetings as required * Provides flow of information between management and staff

- Manages facility * Addresses facility issues and creates work tickets for Maintenance * Ensures the office is clean and well maintained * Ensures the office is safe by identifying and eliminating safety hazards * Reports incidents, accidents, or injuries to Administration by completion and submission of proper form(s)

- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.

- Maintains compliance with all Orlando Health policies and procedures.

- Performs all other duties as assigned.

- Maintains an organized and clean work area

- Assists with special projects as needed

- Performs other incidental and related duties as required and assigned

- Participates in maintenance of clinical supplies

Qualifications

- High school graduate or GED equivalent

- Excellent interpersonal and communication skills

- Strong computer proficiency

- Demonstrated ability to lead people and get results through others

- Ability to plan ahead, organize and manage multiple priorities

- None

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.