About this role
The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.
CEG is transforming colleague servicing through digital products, AI-enabled experiences and modern servicing capabilities. We are seeking a Senior Associate, Digital Product Management who brings strong Agile delivery discipline, product ownership experience and curiosity about AI and agentic technologies.
This hands-on role sits across Product, Technology, Operations and UX , turning strategy into executable plans, managing backlogs and dependencies, and helping deliver increasingly complex product capabilities.
- Experience in Digital Product Management, Product Ownership or a closely related Agile delivery role.
- Proactive self-starter who drives work forward independently, bringing a strong sense of ownership, urgency and follow-through.
- Strong practical experience working with Technology teams to take digital products or capabilities from definition through delivery.
- Experience with Agile planning and delivery, ideally including PI Planning or scaled Agile environments.
- Strong working knowledge of agile tooling, for example Jira/Rally, backlog management, user story definition, acceptance criteria and dependency management.
- Ability to turn complex or ambiguous requirements into structured, actionable product work.
- Experience with CEG, HR or colleague-facing product domains would be advantageous
- Strong stakeholder management skills across Product, Technology and business teams in a matrixed environment.
- Analytical mindset, with the ability to use data, feedback and insight to inform product decisions.
- Interest in AI, GenAI and agentic technologies, ideally supported by practical experience, experimentation or personal learning.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.