CAD PLM Support Engineer

As a CAD/PLM Support Engineer on the DesignTech Support (DTSS) team, you will be a primary point of contact for design and manufacturing engineers who rely on CAD and PLM platforms to build Tesla's products. You will triage and resolve support tickets, provision and govern tool access, and help keep the open support queue under control in a high-volume, multi-site environment. This role is focused on day-to-day technical support excellence and backlog health, working closely with senior engineers on escalations, training content, and platform upgrades.

Tesla is seeking a 3DEXPERIENCE Expert to, support and optimize the workflow of vehicle, energy, and robotics design engineers on Tesla’s most exciting product lines, like Optimus, Robotaxi, 4680, Semi, Roadster, and many more unannounced products. You will have a crucial role in delivering these products via tools like 3DEXPERIENCE, while also leveraging your experience in other related applications such as SolidWorks, Revit, Altium, and Cadence.

At Tesla, we value hard work, attention to detail, and passion. We also offer a transparent, open and written-first communication culture that promotes first principles thinking. You’ll thrive in our dynamic, fast-paced environment, where your contributions will directly impact the development of some of the world’s most exciting and transformative products.

- Diagnose and resolve issues across CAD and PLM platforms including 3DEXPERIENCE (ENOVIA), CATIA V6/3DX, and related engineering tools

- Support users with PLM workflows including part creation, BOM management, change actions, maturity/revision control, and collaborative space usage in 3DX/ENOVIA

- Own tickets end-to-end in Jira (DTSS): triage, investigate, communicate status, resolve or correctly escalate with clear handoff notes

- Participate in on-call / critical response for P1 and high-impact production blockers

- Identify recurring failure modes and feed them into runbooks, bulk-close filters, or training content to reduce repeat volume

- Provision and revoke access for collaborative spaces, applications, and engineering tool entitlements in accordance with DesignTech access policy

- Coordinate with license/vendor ops on shortages, server issues, and named-user vs floating license problems (FlexLM, DSLS, and related managers)

- Help drive open-queue reduction targets through disciplined triage, stale-ticket hygiene, and separation of access vs technical work

- Improve Jira workflows where practical (labels, components, macros, simple automation)

- Assist with office hours, and how-to content for common CAD/PLM tasks

- Degree in Mechanical, Manufacturing Engineering, Computer Science,or equivalent experience

- 2+ years of experience supporting CAD and/or PLM tools in an enterprise or engineering environment

- Hands-on experience with one or more of: CATIA V5, 3DEXPERIENCE / ENOVIA

- Working knowledge of PDM/PLM concepts: BOM, revision control, change management, collaborative spaces

- Experience using Jira (or equivalent) for ticket-driven support

- Ability to work across global sites and time zones (NA / EU / APAC handoffs)

- Prior CAD design or manufacturing engineering experience (helps with user context)

- Exposure to license managers (FlexLM, DSLS, Ansys License Manager, OpenLM)

- Basic scripting (PowerShell, Python, or shell) for support automation

- Experience writing end-user documentation or delivering short training sessions

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation $100,000 - $204,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.