Project Coordinator

Description

Actalent is seeking a highly organized and customer-focused Customer Service Coordinator to support utility operations for electric and gas service customers. This individual will serve as a key point of contact for customers, internal operations teams, and field personnel to ensure timely processing of service requests and successful execution of customer projects.

The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to coordinate activities across multiple departments while delivering a high level of customer service.

Responsibilities:
Process electric and gas service applications and create associated work orders.
Establish new customer accounts and complete meter-related transactions within the Customer Service System (CSS).
Serve as a primary point of contact for customers by providing project updates, service status information, and response to inquiries.
Schedule customer appointments for electric and gas service-related work.
Monitor work order and project progress to ensure timely completion and resolution of customer requests.
Coordinate communication between customers, field personnel, engineering teams, and operations departments.
Partner with gas and electric department stakeholders to support new service installations, upgrades, relocations, and customer-driven projects.
Maintain accurate customer records and documentation within internal systems.
Verify service requests, account information, and project details to ensure data accuracy and compliance with company procedures.
Escalate customer concerns and service issues to appropriate departments when necessary.
Support continuous improvement efforts related to customer service processes and operational efficiency.

Required Qualifications
High school diploma or equivalent required.
2+ years of customer service, administrative, utility operations, scheduling, or project coordination experience.
Strong computer skills and experience working with customer information systems, databases, or enterprise software.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to work effectively with customers and cross-functional teams.
Detail-oriented with strong problem-solving abilities.

Skills

Project coordination, Construction administration, Customer service, Project coordinating, utility operations, work orders, operations coordination, Administration, Document control, Schedule meetings, Administrative support, utility construction, customer service skills, scheduling, electric service, gas service, customer support, administrator support

Top Skills Details

Project coordination,Construction administration,Customer service,Project coordinating,utility operations,work orders,operations coordination

Additional Skills & Qualifications

Experience supporting electric, gas, utility, energy, or construction-related operations.
Experience working with Customer Service Systems (CSS) or similar utility software platforms.
Knowledge of utility service applications, work order management, or meter-related processes.
Experience coordinating field crews, customer projects, or scheduling service appointments.

Experience Level

Entry Level

Job Type & Location
This is a Contract position based out of Des Moines, IA.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Oct 5, 2026. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.