Customer Delivery Manager

The Managed Services Customer Delivery Manager drives the end-to-end execution of managed services contracts for a designated customer account. This includes overseeing service delivery, managing care operations, and ensuring the successful handling of cases and software upgrade deliveries. This role acts as the delivery process owner for all aspects of the business group-specific contract execution, accountable for revenue and profit, and is crucial in maintaining and enhancing customer satisfaction and operational excellence.

- Telecommunication Technologies: In-depth knowledge of 5G, LTE, CloudRAN, O-RAN, SD-WAN, IoT, VoIP, and core network protocols (TCP/IP, SIP, MPLS).

- Network Management & Optimization: Expertise in network planning, design, and optimization; proficiency with network monitoring tools (e.g., NetAct, SolarWinds, PRTG) and troubleshooting techniques.

- Project & Program Management: Proven ability to manage complex telecom projects and programs, familiar with methodologies (Agile, Waterfall) and tools (MS Project, Jira).

- Security & Risk Management: Deep understanding of network security practices (firewalls, VPNs, encryption, IDS) and experience in disaster recovery planning.

- Analytical & Problem-Solving: Strong analytical skills to diagnose complex operational issues, identify root causes, and implement effective solutions.

- Leadership & Communication: Exceptional leadership, interpersonal, and negotiation skills. Ability to communicate complex technical and strategic information clearly to diverse audiences, including senior management and clients.

- Business Acumen: Strong financial management skills for budgeting, cost optimization, and ROI analysis.